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- Tasks: Lead and support clinical admin teams, ensuring efficient patient and clinician support.
- Company: Dynamic healthcare organisation focused on quality service delivery.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong communication skills and experience in managing teams.
- Other info: Join a passionate team dedicated to improving healthcare services.
The predicted salary is between 29000 - 33000 £ per year.
We are looking for an organised, supportive and detail-focused Service Delivery Manager to help lead our busy back‐office clinical administrative teams across multiple GP sites. In this role, you'll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day‐to‐day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.
What we're looking for:
- Strong communicator with proven experience managing people and processes
- Excellent attention to detail – accuracy really matters in this role
- Confident problem solver who thrives in busy environments
- Ability to coach, support and develop staff
- NHS experience helpful but not essential
Key responsibilities:
- Lead and support multiple admin teams (referrals, medical reports, document processing, labs)
- Deliver training and complete quality audits
- Monitor performance, workflow volumes and turnaround times
- Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers)
- Improve processes to enhance patient experience and service efficiency
If you're passionate about developing people, improving processes and delivering high-quality administrative services, we'd love to hear from you.
Service Delivery Manager - Clinical Admin in London employer: Penrose Health
Contact Detail:
Penrose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Clinical Admin in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in clinical admin. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you improved processes or supported your team effectively. This will demonstrate your fit for the Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more roles that match your skills and passion for clinical administration.
We think you need these skills to ace Service Delivery Manager - Clinical Admin in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience in managing teams and processes, as well as any relevant NHS experience, even if it's not essential.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about improving processes and developing people. Share specific examples of how you've successfully led teams or improved service efficiency in previous roles.
Show Off Your Communication Skills: As a strong communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to proofread for any errors. Attention to detail is key, so show us you can deliver accurate information!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Penrose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager in clinical admin. Familiarise yourself with key functions like referrals and document processing, as well as the importance of accuracy in this role.
✨Showcase Your Communication Skills
As a strong communicator, be prepared to discuss your experience managing teams and processes. Think of specific examples where you've successfully led a team or improved communication between departments, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
In a busy environment, being a confident problem solver is crucial. Prepare to share instances where you've tackled challenges head-on, particularly in administrative settings. Highlight how your solutions improved efficiency or patient experience.
✨Emphasise Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure high-quality work. Bring up any relevant experiences where your attention to detail made a significant impact, whether through audits or training sessions you've conducted.
