At a Glance
- Tasks: Manage high-volume calls and emails, triage patients to the right services.
- Company: Penrose Health, a key player in NHS call handling.
- Benefits: Competitive salary, supportive team environment, and career progression.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in call handling and strong communication skills.
The predicted salary is between 37035 - 45265 £ per year.
Penrose Health in London is seeking an experienced Senior Call Handler to join the patient triage team at London Bridge.
You will manage high-volume calls and emails, triage to the right service or clinician, and ensure safe, timely responses.
You will own follow-up work, coordinate appointments, and maintain patient records, working with clinical and Contact Centre teams to resolve issues with minimal supervision in a busy NHS-adjacent environment.
Senior Patient Triage Specialist – NHS Call Handling in London employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Patient Triage Specialist – NHS Call Handling in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Penrose Health for the Senior Patient Triage Specialist – NHS Call Handling role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Senior Patient Triage Specialist – NHS Call Handling in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Penrose Health, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Penrose Health, and how you can make a difference!
How to prepare for a job interview at Penrose Health
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Penrose Health.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Penrose Health appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Penrose Health supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
