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- Tasks: Make 150+ outbound calls daily to engage NHS patients and motivate them for health appointments.
- Company: Join a dedicated Patient Support Hub making a real difference in healthcare.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced, target-driven role with training provided on medical terminology and systems.
- Why this job: Impact lives by helping patients access vital health services and improve their wellbeing.
- Qualifications: Strong communication skills, resilience, and experience in outbound calling or similar roles.
The predicted salary is between 29970 - 36483 £ per year.
We are seeking a resilient, motivated individual to join our Patient Support Hub as a Patient Engagement Sales Advisor. In this high-impact role, you’ll be part of a dedicated outbound calling team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives.
This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections — and you thrive on hitting targets — this could be the perfect challenge for you.
Key Responsibilities- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life-saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast-paced, target-driven environment where resilience is key.
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
Sales Executive - NHS Appointments in London employer: Penrose Health
Contact Detail:
Penrose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - NHS Appointments in London
✨Tip Number 1
Get to know the company and its mission. When you understand what we do at StudySmarter, you can tailor your conversations to show how you can contribute to our goals. This will help you connect better with potential employers.
✨Tip Number 2
Practice your pitch! Before making those calls, rehearse how you'll introduce yourself and explain the importance of the role. A confident and clear delivery can make all the difference in engaging with patients.
✨Tip Number 3
Stay resilient! Rejection is part of the game, especially in sales. Keep a positive mindset and remember that each call is an opportunity to learn and improve your approach.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of resources to help you prepare for interviews and understand the role better.
We think you need these skills to ace Sales Executive - NHS Appointments in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Executive role. Highlight any previous outbound calling or sales experience, and don’t forget to mention your ability to handle objections and build rapport quickly!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping NHS patients and how your resilience and motivation make you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of phone work, demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even include an example of a time you successfully persuaded someone or handled a tough conversation.
Apply Through Our Website: We want to see your application! Make sure to apply through our website so we can easily track your submission. Plus, it shows you’re serious about joining our Patient Support Hub!
How to prepare for a job interview at Penrose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Engagement Sales Advisor. Familiarise yourself with the NHS appointment system and the importance of health reviews. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Pitch
Since this role involves making persuasive calls, practice explaining the importance of health appointments clearly and concisely. You might even want to role-play with a friend or family member to get comfortable with handling objections and building rapport quickly over the phone.
✨Showcase Your Resilience
Be prepared to discuss how you've bounced back from rejection in previous roles. Share specific examples that highlight your emotional resilience and ability to stay motivated in a target-driven environment. This will demonstrate that you can thrive in the fast-paced setting of the Patient Support Hub.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the training process for learning medical terminology or how success is measured within the team. This not only shows your interest but also helps you gauge if the role is the right fit for you.