At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dedicated team in the Proactive Care hub focused on patient health.
- Benefits: Gain valuable experience, develop communication skills, and make a real difference.
- Other info: Fast-paced environment with supportive team culture and opportunities for personal growth.
- Why this job: Your conversations could save lives and improve patient health outcomes.
- Qualifications: Experience in outbound calling or similar roles; strong communication and resilience required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a resilient, motivated individual to join our Proactive Care hub as a Sales Advisor in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated outbound sales calling team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives.
This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.
Key Responsibilities- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life-saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast-paced, target-driven environment where resilience is key.
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
Sales Advisor - NHS Appointments in London employer: Penrose Health
Join our Proactive Care hub as a Sales Advisor and be part of a mission-driven team dedicated to improving NHS patient access to vital health services. We offer a supportive work culture that values resilience and motivation, with ample opportunities for personal growth and development in a fast-paced environment. With a focus on making a meaningful impact on patient health, you'll find your role here not only rewarding but also essential in saving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - NHS Appointments in London
✨Tip Number 1
Get to know the company and its mission. When you’re on that call, show genuine enthusiasm for what they do. It’ll help you connect with potential employers and demonstrate that you’re not just another candidate.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. The more comfortable you are explaining why you’d be a great fit for the Sales Advisor role, the better you’ll perform during interviews.
✨Tip Number 3
Don’t shy away from rejection. In this role, resilience is key. If you get turned down, ask for feedback and use it to improve. Remember, every 'no' gets you closer to a 'yes'!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Sales Advisor - NHS Appointments in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight any previous outbound calling or sales experience, and don’t forget to mention your ability to handle objections and build rapport quickly!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping NHS patients and how your resilience and motivation make you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of phone work, demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even include an example of a time you successfully persuaded someone or handled a tough conversation.
Apply Through Our Website:We want to hear from you! Make sure to apply through our website to ensure your application gets to us directly. It’s the best way to show your interest and enthusiasm for joining our proactive care hub!
How to prepare for a job interview at Penrose Health
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the NHS appointments process and the importance of health reviews. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Makes Perfect
Since this role involves a lot of outbound calls, practice your pitch! Role-play with a friend or family member to get comfortable explaining the importance of appointments and handling objections. The more you practise, the more natural it will feel during the interview.
✨Show Your Resilience
Be ready to discuss how you've bounced back from rejection in previous roles. Share specific examples that highlight your emotional resilience and ability to stay motivated. This is key for a target-driven environment like this one!
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics or how success is measured in the role.
