At a Glance
- Tasks: Welcome patients, support their needs, and ensure a smooth experience at our medical centre.
- Company: Join a caring NHS team dedicated to patient wellbeing.
- Benefits: Full training, flexible hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Compassionate communication and a passion for helping others.
The predicted salary is between 29970 - 36483 £ per year.
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre or Penrose Surgery. This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice. Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities:
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
About You & Working Hours
What we’re looking for:
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
Working patterns:
- All roles are rota-based and include opening and/or closing shifts.
- We don’t offer middle-of-the-day-only shifts.
- 37.5 Hours Per week.
- Compressed hours (8:00am – 6:30pm).
- Flexible patterns including early and late shifts.
- All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
Click here to see the full Job Spec for the role.
Receptionist NHS in London employer: Penrose Health
At Deptford Medical Centre and Penrose Surgery, we pride ourselves on fostering a supportive and compassionate work environment where our Welcome Team Coordinators play a vital role in enhancing patient experiences. With a commitment to employee growth, we offer comprehensive training and flexible working patterns that accommodate your lifestyle, ensuring you feel valued and empowered in your role. Join us in making a meaningful impact in the community while enjoying a collaborative team culture that prioritises both patient care and staff well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist NHS in London
✨Tip Number 1
Make sure to research the practice before your interview. Knowing about Deptford Medical Centre or Penrose Surgery will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about welcoming patients, being clear and compassionate in your responses will set you apart. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your empathy and de-escalation skills during the interview. Share examples of how you've handled difficult situations in the past, as this will demonstrate your ability to support patients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Welcome Team Coordinator role.
We think you need these skills to ace Receptionist NHS in London
Some tips for your application 🫡
Show Your Warmth:In your application, let your personality shine through! We want to see how you can bring a warm and welcoming vibe to our team. Share any experiences where you've made someone feel at ease, especially in a healthcare setting.
Highlight Your Communication Skills:Since this role is all about connecting with patients, make sure to emphasise your clear and compassionate communication skills. Give examples of how you've effectively communicated in challenging situations, as this will show us you're ready for the front line.
Be Organised and IT Savvy:We love a candidate who can juggle tasks efficiently! Mention any experience you have with IT systems or managing multiple responsibilities. This will reassure us that you can keep everything running smoothly at the reception.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Penrose Health
✨Show Your Empathy
As a Welcome Team Coordinator, you'll be dealing with patients who may not be at their best. During the interview, share examples of how you've used empathy in past roles to support others. This will demonstrate your ability to connect with patients and handle difficult situations.
✨Highlight Your Communication Skills
Clear and compassionate communication is key in this role. Prepare to discuss how you effectively communicate with different types of people. You might want to practice answering common questions in a calm and professional manner to showcase your skills.
✨Demonstrate Organisational Skills
Being organised is crucial for managing patient flow and keeping information accurate. Bring up specific instances where you've successfully managed multiple tasks or maintained order in a busy environment. This will show that you're ready for the fast-paced nature of the job.
✨Familiarise Yourself with IT Systems
Since you'll be using IT systems regularly, it’s a good idea to brush up on any relevant software or tools. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly.
