At a Glance
- Tasks: Lead and develop a multidisciplinary team to enhance patient care and operational efficiency.
- Company: Penrose Health, a dynamic healthcare provider in South East London.
- Benefits: Competitive salary, career growth opportunities, and the chance to make a real impact.
- Other info: Enjoy autonomy and ownership in a fast-paced, supportive environment.
- Why this job: Shape primary care services and see your contributions directly improve patient outcomes.
- Qualifications: Experience in leadership within primary care or complex service environments.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for a sharp, organised, and delivery‑focused operational leader to take ownership of our multidisciplinary teams at Penrose Health. While the title says Practice Manager, this role is not about front‑desk admin, rota juggling, or day‑to‑day patient queries. This is a senior, hands‑on leadership role with real scope. You’ll be accountable for performance, productivity, workforce strategy, and people development, making sure our AHP workforce is not just busy, but effective, efficient, and delivering real impact for patients.
You’ll lead a diverse team including Physician Associates, Clinical Pharmacists, the Nursing team, and other AHPs across our practices. Your job is to create clarity, pace, and accountability - turning strategy into action and challenges into practical solutions. You’ll operate at speed, spot issues early, and arrive with answers, not problems. You won’t be working in isolation. You’ll partner closely with Clinical Supervisors, GPs, and AHP Leads who provide professional and clinical oversight. They bring the clinical expertise; you bring the operational grip, structure, and follow‑through that keeps services running smoothly and safely at scale.
If you thrive on ownership, data, coaching, and delivery, and you want the autonomy to genuinely shape how primary care services operate - this is a role where your impact will be visible, measurable, and valued.
Key Responsibilities
- Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance.
- Owning operational delivery across practices, ensuring patient demand, workforce capacity, and access are aligned through proactive planning.
- Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips.
- Spotting bottlenecks across access, utilisation, documentation, or follow‑up and fixing them without hesitation.
- Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered.
- Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one.
- Coaching and performance‑managing team members with pace, fairness, and clarity - addressing issues early and constructively.
- Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don’t linger.
- Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN.
- Supporting service changes, pathway redesign, and improvements to triage and escalation processes.
You’ll thrive here if you:
- Prefer ownership and autonomy - and take pride in getting things done properly.
- Have experience leading people and services in primary care, the NHS, or complex service‑based environments.
- Understand operational performance, workforce planning, and how to run teams at pace.
- Are confident using data to drive decisions and turning insight into action.
- Enjoy coaching, setting expectations, and lifting performance across teams.
- Are calm, decisive, and solutions‑focused, especially when things get busy or complex.
- Can move comfortably between detail and strategy without losing momentum.
- Want a role where you can make a clear, measurable difference to how care is delivered.
Practice Manager in London employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Penrose Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Penrose Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Penrose Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Penrose Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Penrose Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Penrose Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Penrose Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Penrose Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Penrose Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
