At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients access vital health reviews.
- Company: Join a dedicated team in the NHS Proactive Care hub making a real difference.
- Benefits: Gain valuable experience, develop communication skills, and make an impact on patient health.
- Other info: Work independently while being part of a supportive, goal-oriented team.
- Why this job: Be part of a fast-paced role that can save lives and improve patient care.
- Qualifications: Experience in outbound calling or sales, strong communication, and resilience.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a resilient, motivated individual to join our Proactive Care hub as a Call Handler Sales Advisor in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated outbound sales calling team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives.
This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.
Key Responsibilities:- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life-saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast-paced, target-driven environment where resilience is key.
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
Call Handler NHS - Outbound Sales in London employer: Penrose Health
Join our Proactive Care hub as a Call Handler Sales Advisor and become part of a mission-driven team dedicated to improving NHS patient access to vital health services. We offer a supportive work culture that values resilience and motivation, with ample opportunities for personal and professional growth in a fast-paced environment. With comprehensive training and a focus on making a meaningful impact on patient health, this role not only provides a rewarding career but also the chance to contribute to life-saving outcomes for individuals in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler NHS - Outbound Sales in London
✨Tip Number 1
Get to know the company and its mission. When you understand what drives us at StudySmarter, you can tailor your conversations to show how you can contribute to our goals. This will help you connect better with the team during interviews.
✨Tip Number 2
Practice your pitch! You’ll be making loads of calls, so it’s crucial to sound confident and engaging. Role-play with a friend or in front of a mirror to refine your approach and get comfortable with handling objections.
✨Tip Number 3
Stay resilient! Rejection is part of the game, especially in outbound sales. Keep your energy up and remember that each call is a new opportunity. Reflect on what went well and what didn’t to improve your next attempt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our team there, which can help you prepare for any interviews.
We think you need these skills to ace Call Handler NHS - Outbound Sales in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Handler role. Highlight any previous outbound calling or sales experience, and don’t forget to mention your ability to handle objections and build rapport quickly!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping NHS patients and how your resilience and motivation make you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role is all about connecting with people, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you’ve successfully engaged with others in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Penrose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Call Handler Sales Advisor role. Familiarise yourself with the responsibilities, especially making outbound calls and handling objections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of talking, practice your communication skills. Try role-playing with a friend or family member to simulate the types of conversations you might have. Focus on building rapport quickly and explaining the importance of health appointments clearly.
✨Prepare for Objections
Expect to face objections during your calls, so prepare some strategies to handle them. Think about common concerns patients might have and how you can address them effectively. Showing that you can remain calm and professional under pressure will impress your interviewers.
✨Show Your Resilience
This role requires emotional resilience, so be ready to discuss how you've bounced back from setbacks in the past. Share specific examples where you've faced challenges, particularly in sales or customer service, and how you overcame them. This will demonstrate your ability to thrive in a target-driven environment.
