At a Glance
- Tasks: Lead the Welcome Team, ensuring patients receive a friendly and efficient experience.
- Company: Join a dedicated GP practice focused on patient care and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on patient interaction and team support.
- Why this job: Make a real difference in patients' lives every day while leading a passionate team.
- Qualifications: Strong communication skills and a proactive attitude; healthcare experience is a plus.
The predicted salary is between 28000 - 30000 £ per year.
Department: Patient Welcome
Employment Type: Permanent - Full Time
Location: South East London Sites
Reporting To: Site Operations Manager
Compensation: £28,000 - £30,000 / year
Description
Looking for a hands-on leadership role where you can make a visible difference to patients and colleagues every day? As our Welcome Team Lead, you’ll lead from the front of the practice, supervising the team that gives every patient a professional, efficient and friendly experience. Phone calls are handled centrally, so your focus is on the people in front of you. You’ll be out among patients and colleagues all day, welcoming and checking in patients, supporting the team through busy clinics and stepping in alongside them when needed.
You’ll coordinate rotas and daily staffing, coach colleagues, reinforce high standards and make sure the waiting and observation areas are clean, organised and welcoming. You’ll work closely with the Site Operations Manager, clinicians and central teams to improve patient flow and the experience of visiting the practice.
This role provides day-to-day supervision, feedback and escalation, but not formal line management. The Site Operations Manager remains responsible for formal people management.
You’ll be doing things like:
- Providing day-to-day supervision and support to the team, working alongside them throughout the shift
- Welcoming patients in person and checking them in face to face, efficiently and warmly
- Taking patient observations and role-modelling best-practice technique
- Being visible across the entrance, waiting area and observation space, stepping in when it gets busy
- Coordinating rotas and daily staffing cover
- Coaching colleagues, supporting induction and escalating performance concerns to the Site Operations Manager
- Resolving day-to-day patient and team issues
- Keeping waiting and observation areas tidy, welcoming and compliant with Health & Safety and infection control standards
- Coordinating facilities, equipment and IT issues with the relevant teams
- Gathering patient feedback and working with clinicians and the Site Operations Manager to improve patient flow and service delivery
You’ll thrive here if you:
- You enjoy being out among patients and colleagues all day, leading by example
- You’re confident supervising and supporting a small team
- You’re proactive and comfortable taking ownership
- You keep calm and organised when things get busy
- You can balance empathy and warmth with confidence and firmness
- You have strong communication and organisational skills
- You take pride in creating a safe, organised and welcoming environment
- You’re comfortable working with IT systems and learning new technology
- You enjoy solving problems and improving the way things work
- You work well with clinical, operational and central support teams
- You understand the importance of confidentiality, patient privacy and professional standards
- You want a role where you can see the impact of your work every day
Experience within healthcare, primary care or using systems such as EMIS would be helpful, but is not essential.
Front of House Lead - GP Practice employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead - GP Practice
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Penrose Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Penrose Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Penrose Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Front of House Lead - GP Practice
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Penrose Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Penrose Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Penrose Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Penrose Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Penrose Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Penrose Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
