Penrose Health in London is seeking a Contact Centre Manager to lead a busy, patient-focused team across NHS GP practice settings. You will oversee daily operations, drive improvements, and ensure high quality service while safeguarding patients and complying with NHS standards.
You'll work closely with clinical and operational colleagues to resolve issues, monitor KPIs, and coach staff to deliver efficient, compassionate care. This role offers stability within a respected healthcare provider.
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Patient Experience & Contact Centre Manager in City of Westminster employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
