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- Tasks: Lead and support clinical admin teams across multiple GP sites.
- Company: Penrose Health, dedicated to outstanding patient care in South East London.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong communication skills and experience in managing people and processes.
- Other info: Join a diverse team focused on quality improvement and patient satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an organised, supportive and detail-focused Deputy Service Manager to help lead our busy back-office clinical administrative teams across multiple GP sites. In this role, you’ll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day-to-day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.
Responsibilities
- Lead and support multiple admin teams (referrals, medical reports, document processing, labs).
- Provide day-to-day supervision, training, and coaching to staff.
- Conduct audits, drive quality improvement, and monitor performance, workflow volumes and turnaround times.
- Collaborate with internal and external partners (GPs, clinical teams, hospitals, insurers).
- Support service improvement and transformation initiatives to benefit patient care and operational efficiency.
- Support the Service Manager in overseeing key administrative functions and ensuring accurate processing of tests and investigations.
- Contribute to improving processes to enhance patient experience and service efficiency.
Qualifications
- Strong communicator with proven experience managing people and processes.
- Excellent attention to detail and accuracy.
- Confident problem solver who thrives in busy environments.
- Ability to coach, support and develop staff.
- NHS experience helpful but not essential.
About Us
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We are proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Clinical Admin Manager in City of Westminster employer: Penrose Health
Contact Detail:
Penrose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Admin Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in admin roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission at Penrose Health to deliver outstanding healthcare.
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and quality improvement. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Clinical Admin Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Admin Manager role. Highlight your experience in managing teams and processes, and don’t forget to showcase your attention to detail and problem-solving skills. We want to see how you can bring value to our busy back-office teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our mission at Penrose Health. Be genuine and let your personality come through – we love seeing the real you!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience, especially in clinical administration or team management. If you've worked with GPs or in healthcare settings before, let us know! We’re keen on candidates who understand the environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our values and what it’s like to work with us at Penrose Health!
How to prepare for a job interview at Penrose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Admin Manager. Familiarise yourself with key functions like referrals, medical reports, and document processing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading multiple admin teams, be prepared to discuss your experience in managing people and processes. Think of specific examples where you've successfully supervised or trained staff, and how you’ve driven quality improvements in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle busy environments. Prepare scenarios where you had to resolve conflicts, improve workflows, or enhance patient experiences. This will showcase your ability to thrive under pressure and contribute positively to the team.
✨Emphasise Collaboration and Communication
Collaboration with internal and external partners is crucial in this role. Be ready to discuss how you've effectively communicated with various stakeholders in the past. Highlight any experience you have working with GPs, clinical teams, or hospitals, as this will demonstrate your ability to foster strong working relationships.
