At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dedicated team in the Proactive Carehub, making a real difference in healthcare.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
- Why this job: Your conversations can directly impact lives and improve patient health outcomes.
- Qualifications: Experience in outbound calling or sales, with strong communication and resilience.
The predicted salary is between 30000 - 40000 £ per year.
- We are seeking a resilient, motivated individual to join our Proactive Carehub as a
- Call Handler Sales Advisor in our
NHS appointments team. In this high-impact role, you’ll be part of a dedicated outbound sales calling team focused on helping
NHS patients access vital health reviews and clinical appointments.
You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive.
Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action.
These conversations can have a direct impact on someone’s health – and in some cases, may even save lives.
This is a fast‑paced, target‑driven role where success is measured by your ability to connect, persuade, and bounce back from rejection.
You’ll need strong communication skills, emotional resilience, and a genuine desire to help people.
You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets – this could be the perfect challenge for you.
Main duties of the job
- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life‑saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast‑paced, target‑driven environment where resilience is key.
Person Specification
- Key Relationships
- Patients – primary contact, requiring empathy, persuasion, and clarity.
- Patient Support Hub Team – collaborating to meet team targets and share best practices.
- Supervisors/Coaches – receiving regular feedback and performance coaching.
- CRM/Data Systems – recording outcomes and managing patient information accurately.
- Knowledge
- Basic understanding of healthcare and patient engagement
- Solid IT literacy
- Familiarity with CRM systems
- Understanding of clinical review processes
Skills
- High‑volume outbound calling
- Confident communication and persuasion
- Experience in telesales, fundraising, or door‑to‑door work
- Ability to explain medical benefits clearly
- Behaviours
- Resilient and tenacious
- Fast learner
- Empathetic and patient‑focused
- Energetic and self‑motivated
- Comfortable working in a fast‑paced environment
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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