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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional patient service and support.
- Company: Join Penrose Health, a vital player in the healthcare sector.
- Benefits: Competitive salary, full-time role, and the chance to make a real difference.
- Why this job: Be the first point of contact for patients and impact their healthcare journey.
- Qualifications: Experience in a busy team and strong communication skills required.
- Other info: Opportunity for personal growth in a supportive environment.
The predicted salary is between 30000 - 33000 £ per year.
Join to apply for the Deputy Service Manager (Patient Triage) role at Penrose Health.
Department: Patient Triage
Location: London Bridge
Compensation: £30,000 - £33,000 / year
Overview
Are you ready to take the lead in a role that truly matters? As our Deputy Service Manager for the Patient Triage team, you’ll be the driving force behind a team that’s often the very first point of contact for patients. Every call is an opportunity to make a difference – and you’ll make sure those moments count. Your mission? To ensure patients get the right help, at the right time, with empathy and efficiency. This isn’t just another Contact Centre job. It’s a leadership role with purpose.
Responsibilities
- Leading and supporting the contact centre team – Motivating staff, fostering a positive culture, ensuring everyone has the tools and confidence to deliver excellent patient service.
- Training staff and auditing performance – Designing and delivering training sessions, coaching individuals, reviewing call handling and booking workflows to maintain high standards.
- Resolving escalated queries and troubleshooting issues – Acting as the go‑to problem solver for complex patient situations, supporting staff under pressure, liaising with clinical teams to find quick, practical solutions.
- Working closely with clinical staff and management – Building strong relationships across departments, ensuring smooth communication between the contact centre and clinical teams, contributing to operational improvements.
Qualifications & Skills
- Experience supporting a busy team – You understand the pace, challenges, and importance of delivering consistent service in a high‑volume environment.
- Confidence auditing and giving feedback professionally – You can review work objectively, provide constructive feedback, and help colleagues improve without compromising morale.
- Calm, approachable, and organised – You stay composed under pressure, support your team with empathy, and manage multiple priorities effectively.
- Communication skills – You can adapt your style to different audiences, ensuring clarity and collaboration at all levels.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Hospitals and Health Care
We are unfortunately unable to sponsor applicants for this role, so you will need to have the right to work in the UK in order to apply.
Call Centre Deputy Manager (Patient Triage) employer: Penrose Health
Contact Detail:
Penrose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Deputy Manager (Patient Triage)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Penrose Health. Understand their values and mission, especially around patient care. This will help you connect your experience to what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and ability to support a busy team – that’s what they’re looking for!
✨Tip Number 3
Show your passion for patient care! During the interview, share specific examples of how you’ve made a difference in previous roles. Highlight your empathy and problem-solving skills, as these are key for the Deputy Service Manager position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Centre Deputy Manager (Patient Triage)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Deputy Service Manager. Highlight your experience in leading teams and delivering excellent patient service, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for patient care and how your skills align with our mission. We want to see your personality come through!
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to manage a busy team and resolve complex issues. We love seeing how you’ve made a difference in previous positions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Penrose Health.
How to prepare for a job interview at Penrose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Service Manager in Patient Triage. Familiarise yourself with the key tasks like leading a team, training staff, and resolving escalated queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Think about specific situations where you resolved conflicts or improved team performance. This will highlight your ability to foster a positive culture and support your team effectively.
✨Practice Empathy in Communication
Since this role involves being the first point of contact for patients, practice how you would communicate with empathy and clarity. Role-play common scenarios with a friend or family member to refine your approach. This will help you convey your understanding of patient needs during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training processes, and how they measure success in the role. This shows your interest in the position and helps you assess if it's the right fit for you.
