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- Tasks: Join our friendly team as a receptionist, providing excellent customer service and support.
- Company: Penny's Hill Practice, a community-focused medical centre in Ferndown.
- Benefits: Flexible working hours, training provided, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your skills in a rewarding role.
- Qualifications: Good standard of education and experience with Microsoft Office.
- Other info: Opportunity to grow in a dynamic healthcare setting with a dedicated team.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an administrator/receptionist to join our friendly team at Penny's Hill Practice. You should have previous experience in a customer service environment, be flexible and willing to learn, and have the ability to work under pressure. Applicants should also be confident and able to project a positive and friendly image to patients and other visitors, either in person or via the telephone, as well as offer general assistance to the practice team. Whilst knowledge and experience of the NHS are beneficial, they are not essential, and training will be given. This is a challenging role at times, but it is also very rewarding.
Please note that the successful applicant must have the right to work in the UK. Unfortunately, we are unable to offer or support visa sponsorship for this role.
Main duties of the job:
- The duties and responsibilities to be undertaken by the receptionist may include any or all of the items in the attached job description.
- Duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on current and evolving practice workload and staffing levels.
About us:
We are based in Ferndown Town Centre in walking distance to all amenities and the local supermarket. The practice shares the purpose-built premises with Orchid House Surgery with a range of community services also being provided from attached facilities. Penny's Hill Practice is a six-partner practice providing a range of primary care and community health services from Ferndown Medical Centre. We run a personal list system for our 6 GPs and have approximately 7500 patients registered with us. We also have 3 practice nurses, 1 Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA and our reception team.
Job responsibilities:
Please see the attached job description for information on the duties and responsibilities to be undertaken within the role. Please note, duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on current and evolving practice workload and staffing levels.
Person Specification:
- Good standard of general education
- GCSE mathematics or equivalent
- GCSE English or equivalent
- Flexibility of working hours/ability to work at desired times
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Smart appearance
- Experience of Microsoft Office software
- A good team player
- Able to take messages accurately and deal with appropriately
Receptionist / Administrator (GPA) employer: Penny's Hill Practice
Contact Detail:
Penny's Hill Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator (GPA)
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Pennys Hill Practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. A polished appearance will help you project that positive and friendly image right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist / Administrator (GPA)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve handled challenging situations and kept a positive attitude, as this is key for our friendly team at Pennys Hill Practice.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities we’re looking for. This shows us you’re genuinely interested in joining our team.
Be Yourself: We love authenticity! When writing your application, let your personality shine through. We’re looking for someone who can project a positive and friendly image, so don’t be afraid to show us who you are.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it’s super straightforward!
How to prepare for a job interview at Penny's Hill Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Pennys Hill Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with patients and visitors, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you handled difficult customers or went above and beyond to assist someone.
✨Demonstrate Flexibility and Adaptability
The job description mentions the need for flexibility and the ability to work under pressure. Be ready to discuss how you've successfully adapted to changing environments in previous roles. Share specific instances where you managed multiple tasks or adjusted to unexpected challenges.
✨Project a Positive Image
As a receptionist, you'll be the first point of contact for patients. Practice projecting a friendly and positive attitude during the interview. Smile, maintain eye contact, and use a warm tone when answering questions. This will help convey that you can create a welcoming atmosphere for visitors.