As our Spa Duty Manager, you will play a vital role in ensuring the smooth day-to-day operation of the Spa, leading the team to deliver exceptional guest experiences while maintaining the highest standards across our facilities. You'll be a visible leader, supporting colleagues, championing service excellence and helping to create memorable moments for every guest who visits. At Exclusive Collection, we recognise and reward the passion, commitment and expertise our people bring every day. As our Spa Duty Manager, you'll enjoy, As a Spa Duty Manager, you will be a leader, mentor and ambassador for exceptional guest experiences. Our Spa Duty Manager will:
- Ensure the Spa is maintained to the highest standards of presentation, cleanliness and housekeeping at all times
- Deliver a seamless and memorable guest journey, resolving any concerns professionally and efficiently
- Act as a visible and approachable presence within the Spa, building positive relationships with guests and colleagues
- Support the development, implementation and continuous improvement of operational procedures and SOPs
- Drive revenue opportunities through the promotion and upselling of Spa treatments, experiences and retail products
- Lead, support and develop Spa team members, ensuring service standards and performance expectations are consistently achieved
- Monitor compliance with health and safety standards, operational procedures and company policies
- Support the wider Spa management team in achieving departmental objectives and delivering exceptional service standards
You’ll be a passionate, organised and guest-focused leader who thrives in a luxury Spa environment and takes pride in creating exceptional experiences. As our Spa Duty Manager you’ll bring:
- Previous supervisory experience within a Spa, wellness or luxury hospitality environment
- Strong organisational and leadership skills with a commitment to delivering outstanding guest service
- An industry-relevant qualification, such as a Degree, HND or Advanced GNVQ
- Experience supporting team training, development and operational processes
- Confidence in managing day-to-day operations, guest experience and health and safety responsibilities
- Excellent communication and problem-solving skills
- A professional, flexible and enthusiastic approach to leadership and guest care
If you're passionate about luxury hospitality and wellbeing, and you're ready to take the next step in your leadership career at one of the UK's most prestigious spa destinations, we'd love to hear from you.
Pennyhill Park, part of the Exclusive Collection, is one of the UK's most celebrated luxury hotels, renowned for its exceptional service, award-winning spa and outstanding guest experiences. As home to one of the country's leading spa destinations, Pennyhill Park offers an environment where attention to detail, wellbeing and excellence are at the heart of everything we do.
- Competitive salary plus service charge
- Generous rates for stays across our hotels and 50% discount on food and beverage
- Free meals while on duty
- Free use of our on-site gym and complimentary parking
- Access to our Employee Assistance Programme and wellbeing support
- Exclusive discounts and lifestyle perks through Hospitality Essentials
- Excellent training, development and career progression opportunities across Exclusive Collection
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Spa Duty Manager in Bagshot employer: PennyHill Park
At Pennyhill Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As the Head Sommelier at The Latymer, you will not only lead an award-winning wine programme but also benefit from competitive pay, generous discounts, and opportunities for personal and professional growth within our prestigious luxury hotel environment. Join us to be part of a team that is committed to delivering unforgettable guest experiences while fostering your development in the fine dining sector.
