We are looking for an organised and detail-focused Customer Service Administrator to join our team in Wolverhampton.
This is an excellent opportunity for someone with experience in customer service administration or a similar office-based role, who enjoys working in a member-focused environment while also taking pride in accurate processing, record keeping and delivering a high-quality service.
The Role
As a Customer Service Administrator, you will provide day-to-day administrative and member support, processing account requests and transactions, maintain accurate records and ensure information is correctly recorded on our systems.
You will also handle member enquiries by telephone, email and face-to-face, providing clear and professional support while ensuring all requests are dealt with accurately and within required timescales.
What We're Looking For
We are looking for someone who is organised, accurate and confident working with systems and information, as well as being comfortable dealing with customers.
Proud member of the Disability Confident employer scheme
Customer Service Administrator
Company: Penny Post Credit Union
Salary: from £25,608 a year
Hours: Full-time
Location: Wolverhampton, WV1 1AA
Working pattern: On-site
Job type: Permanent
Posting date: 7 Oct 2026
Closing date: 25 Oct 2026
Summary
We are looking for an organised and detail-focused Customer Service Administrator to join our team in Wolverhampton.
This is an excellent opportunity for someone with experience in customer service administration or a similar office-based role, who enjoys working in a member-focused environment while also taking pride in accurate processing, record keeping and delivering a high-quality service.
The Role
As a Customer Service Administrator, you will provide day-to-day administrative and member support, processing account requests and transactions, maintain accurate records and ensure information is correctly recorded on our systems.
You will also handle member enquiries by telephone, email and face-to-face, providing clear and professional support while ensuring all requests are dealt with accurately and within required timescales.
What We're Looking For
We are looking for someone who is organised, accurate and confident working with systems and information, as well as being comfortable dealing with customers.
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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