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- Tasks: Lead and manage multiple cafes/restaurants, ensuring exceptional customer service and operational excellence.
- Company: Independent company with strong family values and a focus on quality.
- Benefits: Free parking, employee discounts, company pension, and great work-life balance.
- Why this job: Shape the future of our cafes with your creativity and passion for food.
- Qualifications: Experience in high-volume food operations and strong financial acumen required.
- Other info: Enjoy autonomy and career growth in a dynamic, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to recruit a Restaurant Operations Manager for an independent company operating in-house daytime cafes/restaurants with strong family values centred around customer service, professionalism, quality of product, and high standards. Based in the Staffordshire Moorlands area, you will have full financial, operational and strategic responsibility for the cafes/restaurants, and will be a passionate foodie with strong financial and commercial acumen. As well as possessing excellent people management skills and the drive to succeed. Without corporate brand constraints, you will have the autonomy to work with the owners to really develop the offer and shape the business. A massive bonus is that the cafes/restaurants are daytime operations, so you will have a great work-life balance.
Benefits:
- Free parking
- Employee discounts
- Company pension
The role:
- Accountability for multiple P & L accounts, budgets, costs and labour
- Recruit, train, develop, lead, motivate and performance manage your team
- Developing the food offer with the exec chef
- Liaising and negotiating with suppliers
- Implement and manage robust control measures to ensure consistency and compliance
- Work with the managers to drive sales
- Have a keen eye for detail - know what good looks like
- Ensure the delivery of exceptional customer service
- Work to company targets and KPIs
You will have:
- Experience as a restaurant/cafe/food led pub/coffee shop area/senior manager/operations/multi-site manager in high volume commercial customer facing operations - ideally a mix of independent and corporate cafes/restaurants
- Menu development skills alongside a creative approach to driving sales
- Very strong financial & commercial acumen - P & L accountability
- Excellent communication, people management, leadership and coaching skills
- A lead from the front approach and a very keen eye for detail
- An intrinsic understanding of legislation & compliance
- The ability to motivate and enthuse people and teams to deliver results
- A positive and outgoing personality and outlook
- IT literacy - working with systems & process
Apply today. Please note: You must be resident in the UK and eligible to work. We will respond to your application as soon as possible, and please bear with us because we are experiencing very high numbers of applications at the moment. Penny Cook Recruitment is an equal opportunities employer, a recruitment agency dedicated to recruitment in the Hospitality Industry.
Restaurant Operations Manager in Stoke-on-Trent employer: Penny Cook Recruitment
Contact Detail:
Penny Cook Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Operations Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Show off your passion for food! When you get the chance to chat with potential employers, share your ideas about menu development or customer service. Let them see your enthusiasm and creativity shine through.
✨Tip Number 3
Prepare for interviews by researching the company’s values and their current offerings. Tailor your answers to show how your experience aligns with their goals, especially around customer service and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Restaurant Operations Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Share any experiences that highlight your culinary interests or how you've developed menus in the past. We want to see that you're not just about the numbers but also about creating amazing dining experiences.
Highlight Your People Skills: As a Restaurant Operations Manager, you'll be leading a team, so make sure to showcase your people management skills in your application. Talk about how you've motivated teams in the past and any training or development initiatives you've led. We value strong leadership!
Be Financially Savvy: Since you'll have P&L accountability, it's crucial to demonstrate your financial acumen. Include specific examples of how you've managed budgets or improved profitability in previous roles. We need to know you can keep our operations running smoothly and profitably!
Tailor Your Application: Make sure your application is tailored to this role. Use keywords from the job description and relate your experience directly to the responsibilities listed. We appreciate when candidates take the time to connect their background with what we're looking for!
How to prepare for a job interview at Penny Cook Recruitment
✨Know Your Numbers
As a Restaurant Operations Manager, you'll need to demonstrate your financial acumen. Brush up on P&L statements and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven profitability or reduced costs.
✨Showcase Your People Skills
This role requires excellent people management skills. Prepare to share stories about how you've successfully recruited, trained, and motivated teams. Highlight any creative approaches you've used to enhance team performance and morale.
✨Be a Foodie at Heart
Since they’re looking for a passionate foodie, make sure to express your love for food and dining experiences. Discuss any menu development ideas you have or trends you’ve noticed in the industry that could benefit their cafes/restaurants.
✨Demonstrate Your Customer Service Philosophy
Exceptional customer service is key in this role. Be prepared to talk about your approach to ensuring high standards of service. Share examples of how you've handled customer feedback or improved service delivery in previous positions.