YWCA Carlisle & Cumberland County - Adams County Branch: Direct Services Supervisor

Reports to: Vice President

Supervises: Counselor/Advocates, Volunteers, and Direct Services Interns assigned to the Adams County office.

Provides case management supervision for all Adams County direct service staff.

Leadership Responsibilities: This position is part of YWCA Carlisle & Cumberland County’s (YWCACCC) Direct Services Management Team and serves as the on-site supervisor for all Sexual Assault & Anti-Human Trafficking (SA-AHT) services in Adams County. The DSS maintains strong partnerships with community agencies, represents the agency’s mission and values, and ensures service delivery is aligned with PCAR, PCCD, and YWCA USA standards. As an outward-facing leader, this position represents the agency on county task forces, multidisciplinary teams, and public outreach events, maintaining professional relationships with partners such as the Adams County District Attorney’s Office, Children’s Advocacy Center, WellSpan Gettysburg Hospital, and local law enforcement agencies.

Duties & Responsibilities:

• Oversees all aspects of support services for victims/survivors, and significant others of sexual violence and human trafficking within Adams County.
• Provides case management to all direct services staff and provides case assignments to various support services.
• This position shall be the Direct Services Supervisor as specified in 42 PA C.S.A. §5945.1.
• Completes 40 hours of Sexual Assault Counselor Training within the new hire probation period.
• Works with VP of Programs to implement YWCACCC’s plan for Adams County SA-AHT service delivery, ensuring 24-hour access to crisis response and advocacy.
• Implement strategic planning initiatives as they relate to support services.
• Provides direct services to victims/survivors and significant others of sexual violence and human trafficking as needed.
• Ensures all services meet trauma-informed, empowerment-based, and culturally competent standards.
• Supervises and mentors direct service staff, volunteers, and interns assigned to Adams County.
• Assigns hotline shifts, accompaniments, and counseling caseloads for Adams County.
• Maintains quality assurance for all client files and documentation in ETO, ensuring accuracy, confidentiality, and compliance with VOCA, STOP, and PCAR requirements.
• Participates in MDIT, STOP Grant Team, DVSA Task Force, and Behavioral Health Task Force meetings to strengthen cross-system coordination.
• Develops and maintains collaborative partnerships with Gettysburg College, serving as the primary liaison for campus response to sexual violence and human trafficking, coordinating outreach, prevention education, and survivor support services to ensure students have access to trauma-informed, confidential advocacy and accompaniment.
• Oversees collaboration with local partners to improve hospital response, legal advocacy, and counseling accessibility.
• Conducts community outreach presentations to increase visibility of services and referrals.
• Provides supervision, professional development, and performance evaluations for Adams County staff.
• Understands leadership perspective to maintain focus on department goals and ensures all metrics are being met per grant deliverables and/or partner requirement.
• Responsible for ensuring agency mission pillars (racial justice & empowerment) are at the center of all direct/support services.
• Collaborates with the Cumberland County DSS and VP of Programs to ensure service consistency and shared learning between counties.
• Upholds agency confidentiality standards as defined in the employee handbook.
• Remains current with new intervention strategies in the fields of anti-sexual violence, anti-human trafficking, and the promotion of empowerment as it relates to our mission.
• Commits to developing individual leadership/management skills on a continuing ed basis.
• Develops capacity for supervising anti-human trafficking case management.
• Completes 10 hours of skills development through various meetings, conferences, networking events with community agencies on an annual basis.
• Responsible for hiring and supervising interns for direct services, as needed.
• Assists in training new staff, volunteers and interns who will provide direct services to victims/survivors and significant others.
• Flexible schedule required – may need to work evening and occasional weekend hours.

Qualifications:

• Master’s degree in Social Work or Counseling.
• Counseling experience required.
• Supervision experience required.
• Knowledge of trauma-informed and culturally responsive advocacy models.
• Strong communication, organizational, and leadership skills.
• Willingness to build and maintain professional relationships and conduct cold outreach as required for the position.
• Valid Pennsylvania Driver’s License as regular weekly travel throughout the county needed as part of community outreach and program presentations.
• Ability to provide current, acceptable clearances (Criminal, Child Abuse, FBI, and National Sex Offender Registry Verification) in accordance with YWCA policies.
• Commitment to serving all clients in a manner which facilitates healing and empowerment.
• Has or acquires basic knowledge of YWCA computer system (Windows, Microsoft Office).
• Commitment to the YWCA mission.

To submit an application, we are asking that applicants email info@ywcacarlisle.org; They should set the subject line to "[JOB TITLE] [LAST NAME] Resume."