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For Companies At a Glance
- Tasks: Process ticket orders via phone and email while handling customer inquiries.
- Company: Join a prestigious Blue-Chip Organisation in the Consumer Sales Department.
- Benefits: Enjoy complimentary breakfast and lunch, plus flexible working hours with additional pay for extra hours.
- Why this job: Gain valuable experience in a supportive environment with a focus on customer satisfaction.
- Qualifications: Excellent communication skills and computer literacy are essential; customer-focused attitude is a must.
- Other info: Must be flexible with working hours, including occasional weekends and evenings.
A superb opportunity to work for a Blue-Chip Organisation within the Consumer Sales Department. You will be responsible for processing ticket orders taken over the telephone, and by email. Candidates will need to handle enquiries confidently via the telephone as well as processing information in a timely manner. For this exciting role you will need to have excellent communication skills, be computer literate and be very customer focussed.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
In return you will be working in an enviable environment, with excellent benefits (including complimentary breakfast and lunch). You must be fully flexible in your working hours.
The Hours
You will be required to work 35 hours per week (9am to 5pm Monday to Friday), plus the ocassional Saturdays or Sundays or occasional evenings – so you will need to be flexible as the hours of work. Additional hours are also paid by the hour.
Do not miss out on this fantastic opportunity!
If you have the skills required and are flexible with your working hours then please do not hesitate to apply
Customer Service Assistant employer: Penns Recruitment
Contact Detail:
Penns Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure to showcase your excellent communication skills during any interactions you have with us. Whether it's a phone call or an email, demonstrating your ability to communicate clearly and confidently will set you apart.
✨Tip Number 2
Highlight your customer-focused attitude in conversations. Share examples of how you've gone above and beyond for customers in the past, as this role is all about providing exceptional service.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires occasional weekends and evenings, showing that you're adaptable and willing to meet these demands will be a big plus.
✨Tip Number 4
Familiarize yourself with our company culture and values. Understanding what we stand for will help you align your responses and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Assistant. Highlight your ability to handle enquiries confidently and process information efficiently in your application.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide specific examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing.
Highlight Flexibility: Emphasize your flexibility regarding working hours. Mention any previous experience where you adapted to changing schedules or worked outside of standard hours.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service and your proficiency with computers. Make sure to include any specific software or tools you are familiar with that may be beneficial for the role.
How to prepare for a job interview at Penns Recruitment
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and confidently. Practice answering common customer service scenarios to show how you would handle enquiries over the phone and via email.
✨Highlight Your Flexibility
The job requires flexibility in working hours, so make sure to express your willingness to work occasional weekends or evenings. Share any previous experiences where you adapted your schedule to meet work demands.
✨Demonstrate Computer Literacy
As a Customer Service Assistant, you'll need to be computer literate. Be ready to discuss your experience with relevant software or systems, and if possible, provide examples of how you've used technology to enhance customer service.
✨Emphasize Customer Focus
This role is very customer-focused, so prepare to share examples of how you've gone above and beyond for customers in past roles. Highlight your understanding of customer needs and how you prioritize their satisfaction.
