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- Tasks: Support the Service Delivery team by handling enquiries and processing applications.
- Company: A valued client in Birmingham City Centre with a strong focus on community support.
- Benefits: Immediate start, Monday to Friday hours, and a supportive team environment.
- Why this job: Make a real difference by helping people while gaining valuable admin experience.
- Qualifications: Strong communication skills, IT proficiency, and a caring attitude.
- Other info: Join a dynamic team dedicated to providing high-quality support.
The predicted salary is between 13 - 16 £ per hour.
IMMEDIATE START - Monday to Friday, 9am - 5pm
Penns Personnel are recruiting for a highly successful and valued client based in Birmingham City Centre. We are looking for a caring and organised Administrator to support the day-to-day running of our Client’s Service Delivery team and provide high-quality support to beneficiaries.
Key duties include:
- Handling telephone, email, and written enquiries from applicants and partner organisations, providing information or directing queries as needed.
- Completing applications over the phone and entering data accurately onto internal systems and databases.
- Processing applications and updating online portals and internal records to ensure information is accurate and up to date.
- Ordering essential household items from approved suppliers and liaising with applicants or their representatives where required.
You will need to be organised, accurate, and confident using IT systems, with strong communication skills and a genuine commitment to helping people. You will also be comfortable handling sensitive conversations and enjoy working as part of a supportive team.
Customer Service / Admin Temp employer: Penns Recruitment
Contact Detail:
Penns Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Admin Temp
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, so you can show how your skills align with their goals. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling enquiries and sensitive conversations, we should prepare by role-playing common scenarios. This will boost our confidence and help us articulate our thoughts clearly during the interview.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed tasks or projects in the past. We can even create a quick portfolio or list of achievements to demonstrate our ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank-you email can go a long way in showing our appreciation and keeping us on their radar. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Customer Service / Admin Temp
Some tips for your application 🫡
Show Your Organisational Skills: When writing your application, highlight your organisational skills. Mention any experience you have in managing tasks or projects, as this will show us you're ready to support our Service Delivery team effectively.
Be Clear and Concise: We love a straightforward application! Make sure your writing is clear and to the point. Avoid jargon and keep your sentences simple so we can easily see how you fit the role.
Highlight Your Communication Skills: Since you'll be handling enquiries from various sources, it's crucial to showcase your communication skills. Share examples of how you've successfully interacted with others, whether through email, phone, or face-to-face.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Penns Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties like handling enquiries and processing applications. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your strong verbal and written skills. Practice answering common questions clearly and concisely, and think of examples where you've successfully handled sensitive conversations.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. During the interview, share specific examples of how you’ve managed multiple tasks or projects efficiently in the past. This will show that you can handle the day-to-day running of the service delivery team.
✨Express Your Commitment to Helping Others
This role requires a genuine commitment to supporting beneficiaries. Be ready to discuss why helping people is important to you and share any relevant experiences that highlight your caring nature and teamwork abilities.
