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- Tasks: Join a dynamic team as a Customer Experience Advisor, providing top-notch admin support and customer service.
- Company: Be part of an exciting start-up focused on exceptional customer experiences.
- Benefits: Enjoy flexible work options, including the possibility to work from home.
- Why this job: This role offers a chance to make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication, organizational skills, and attention to detail are essential; experience in aviation is a plus.
- Other info: Core hours are 11am-7pm, with some flexibility required.
Customer Experience Coordinator | Birmingham Business Park | £25k plus benefits This is a rare and exciting opportunity to join a start-up company and become part of dynamic new team. The role of Customer Experience Coordinator is to provide high-level administration support, as well as delivering excellent customer service to clients, both internal and external. Attention to detail is essential in this role, so it’s imperative you have a keen eye for accuracy and can enter data quickly and efficiently. Our client’s customers are at the heart of their business, and this role requires you to deliver exceptional levels of service at all times, troubleshooting and resolving any potential issues before they arise. Primarily office based but with flexibility to work from home, when approved by the Operations and Client Services Manager. The role: * Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer * Monitoring, organising and managing emails across all inboxes, responding to all enquiries in a timely manner and ensuring all questions are addressed accurately. * Responding to inbound phone enquiries * Review documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval * Liaise with external partners to ensure they have all relevant information and chase up any outstanding documents * Send email invitations for pre-fight briefings and record any non-attendances * Review passenger manifests, ensuring complete accuracy of data to avoid any fines * Ensure all tracking systems are up-to-date * Prepare and distribute Team Briefs * Arrange hotel accommodation for team members (and customers where applicable) Candidate Requirements: * Although not essential, previous experience in aviation would be advantageous * Exceptional communication skills, written and verbal * Excellent admin and organisational skills * Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels * Ability to multi-task and work under pressure to achieve tight deadlines * A keen eye for detail * Ability to enter data accurately and efficiently * As a minimum, must be competent in the Microsoft Office Suite and Teams * Previous experience with CRM systems ideal Hours of Work: core hours for this role are 11.00am-7.00pm and require a degree of flexibility to work outside of this timeframe to meet the needs of the business
Customer Experience Advisor employer: Penns Recruitment
Contact Detail:
Penns Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarize yourself with the aviation industry, even if you don't have direct experience. Understanding the basics of how the industry operates can give you an edge in conversations during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your enthusiasm for delivering high service levels.
✨Tip Number 3
Practice your communication skills, both written and verbal. You might be asked to respond to a mock email or phone inquiry during the interview, so being prepared can help you shine.
✨Tip Number 4
Get comfortable with Microsoft Office Suite and any CRM systems you can find. If you can showcase your proficiency in these tools, it will show that you're ready to hit the ground running.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize any roles where you demonstrated attention to detail and effective communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office Suite and any CRM systems you've used. Mention your ability to manage multiple tasks and work under pressure, as these are key requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this position, so make sure your application reflects that quality.
How to prepare for a job interview at Penns Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight situations where you resolved issues proactively and ensured customer satisfaction.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for this role, come ready to explain how you ensure accuracy in your work. You might want to share methods or tools you use to double-check your data entry and documentation.
✨Familiarize Yourself with Relevant Tools
Make sure you are comfortable discussing your experience with Microsoft Office Suite and any CRM systems you've used. If you have experience with tracking systems, be ready to explain how you utilized them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle multiple tasks under pressure. Think of scenarios where you had to prioritize tasks or manage tight deadlines, and be ready to share how you navigated those challenges.
