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- Tasks: Support the Service Delivery team by handling enquiries and processing applications.
- Company: A valued client in Birmingham City Centre with a strong focus on community support.
- Benefits: Immediate start, Monday to Friday hours, and a supportive team environment.
- Why this job: Make a real difference by helping people while gaining valuable admin experience.
- Qualifications: Strong communication skills, IT proficiency, and a caring attitude.
- Other info: Join a dynamic team dedicated to providing high-quality support.
The predicted salary is between 24000 - 36000 £ per year.
IMMEDIATE START - Monday to Friday, 9am - 5pm
Penns Personnel are recruiting for a highly successful and valued client based in Birmingham City Centre. We are looking for a caring and organised Administrator to support the day-to-day running of our Client’s Service Delivery team and provide high-quality support to beneficiaries.
Key duties include:
- Handling telephone, email, and written enquiries from applicants and partner organisations, providing information or directing queries as needed.
- Completing applications over the phone and entering data accurately onto internal systems and databases.
- Processing applications and updating online portals and internal records to ensure information is accurate and up to date.
- Ordering essential household items from approved suppliers and liaising with applicants or their representatives where required.
You will need to be organised, accurate, and confident using IT systems, with strong communication skills and a genuine commitment to helping people. You will also be comfortable handling sensitive conversations and enjoy working as part of a supportive team.
Customer Service / Admin Temp in Birmingham employer: Penns Recruitment
Contact Detail:
Penns Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Admin Temp in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how you align with them during your interview. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling enquiries and sensitive conversations, we should rehearse common scenarios. Role-playing with a friend can help us feel more confident when it’s our turn to shine.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from past experiences where you’ve successfully managed tasks or projects. We want to demonstrate that we can keep everything running smoothly in a busy environment.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we can tailor our application to highlight our relevant skills and experiences directly related to the job description.
We think you need these skills to ace Customer Service / Admin Temp in Birmingham
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, just like you'll be doing in the role!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling enquiries from various sources.
Demonstrate Your IT Confidence: Since you'll be using IT systems daily, mention any relevant experience with databases or online portals. Show us that you're comfortable navigating technology and can keep our records accurate.
Express Your Commitment to Helping Others: This role is all about supporting people, so let your passion for helping others shine through in your application. Share any experiences that showcase your caring nature and teamwork spirit!
How to prepare for a job interview at Penns Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties like handling enquiries and processing applications. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your strong verbal and written skills. Practice answering common questions clearly and concisely, and think of examples where you've successfully handled sensitive conversations.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. During the interview, share specific examples of how you’ve managed multiple tasks or projects in the past. This will show that you can handle the day-to-day running of the service delivery team effectively.
✨Express Your Commitment to Helping Others
This role requires a genuine commitment to supporting beneficiaries. Be ready to discuss why helping people is important to you and share any relevant experiences that highlight your caring nature and teamwork abilities.