Sales Administrator in Walsall

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provides expert advice on water efficiency, leakage, and contingency.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.

We are looking for a proactive and detail-oriented Sales Administrator to join our team on a full-time, permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys supporting a dynamic sales function.

In this role, you will take ownership of a shared inbox, liaise confidently with customers and third parties, and provide essential administrative and operational support to the sales team. If you are organised, self-motivated, and have a keen eye for detail, we would love to hear from you.

• Independently manage a shared email inbox, ensuring queries are handled efficiently.
• Respond to customer and third-party enquiries via email and telephone in a professional and timely manner.
• Prepare and submit approval requests for tender participation, ensuring submissions are accurate, complete, and aligned with internal processes.
• Process payments to third parties, including raising requisitions and GNR documentation.
• Handle invoice processing and ensure accurate financial records.
• Extract, validate, and reconcile data to ensure accuracy and compliance.
• Maintain reports, spreadsheets, and key documentation.
• Draft and send contractual letters, including contract expiry notifications.
• Provide cover for Sales Executives and Customer Managers when required.
• Support general sales administration activities and ad hoc tasks.

• Previous experience in administration, customer service, or sales support.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office, particularly Excel.
• Excellent organisational and time-management skills.
• High attention to detail and accuracy.
• Able to work independently and manage multiple priorities.
• Customer-focused with a professional approach.
• Proactive and able to use initiative.
• Flexible and adaptable with a willingness to support multiple areas.
• Comfortable working in a fast-changing environment.
• A collaborative team player.

Be part of a supportive and collaborative team. Develop your career within a growing business and gain exposure across multiple aspects of sales operations.

As our Sales Administrator, you'll enjoy:

• Competitive Salary - Based on experience and skills.
• Annual Bonus Scheme - Recognising company performance.
• Pension Scheme - Helping you plan for your future.
• Flexible Working Options - We value work-life balance and offer flexible hours and hybrid working where possible.
• Healthcare Benefits - Access to employee assistance programs.
• Employee Discounts - On various products and services.
• Annual Leave - Take time to recharge with our holiday entitlement.

Closing Date: 28th May 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

• Be Rock Solid - Build trust and be trusted.
• Be You - We want you to bring your best every day.
• Be the Future - Embrace change. Drive Progress. Own the challenge.