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- Tasks: Coordinate water hygiene operations and manage customer contracts for efficient service delivery.
- Company: Join Aquacare, a leading water management specialist committed to a greener future.
- Benefits: Enjoy competitive salary, generous holiday allowance, and various health benefits.
- Why this job: Make a real impact in a growing company while developing your career.
- Qualifications: 2 years of admin experience, strong Excel skills, and excellent communication abilities.
- Other info: Be part of a supportive team that values diversity and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Powered by Water, Driven by Purpose Aquacare is a water management specialist and commercial heating provider, offering expert assistance to businesses of all sizes. Our teams provide all water hygiene related works, including building and maintaining compliant Legionella control systems and modern and efficient heating plant rooms. We are proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Due to continued growth, we are looking for a Customer Service Scheduler to join our professional and experienced team on a 12 month fixed term contract. This is an excellent opportunity with strong benefits and genuine career progression.
The Role
As a Customer Service Scheduler, you will play a key role in ensuring the efficient and effective coordination of our water hygiene operations. You will support business growth, maintain excellent customer service standards, and ensure all scheduling and administrative processes run smoothly. You will be responsible for managing customer contracts, scheduling field-based technicians, and ensuring compliance with KPIs and service standards.
Key Responsibilities
- Schedule and coordinate site visits for field technicians
- Manage and update customer contracts and service schedules
- Liaise with clients to arrange appointments and resolve queries
- Plan works to meet contractual KPIs and compliance requirements
- Maintain and update customer databases and records
- Analyse legionella control data and support remedial actions
- Support account managers in delivering contract performance
- Process sales orders, monitor completion, and enable timely invoicing
- Ensure all customer documentation is accurately recorded and filed
- Assist with purchasing processes and financial administration when required
- Identify opportunities for customer growth and support new business enquiries
- Work collaboratively across teams to ensure service excellence
What We’re Looking For
- At least 2 years' admin experience and strong Excel skills
- Confidence on the phone for contacting customers by phone and email
- Excellent communication and customer service skills
- Strong organisational and multitasking abilities
- Proactive, "can-do" attitude
- Good IT skills and experience working with databases/systems
- Ability to follow processes and company policies
- Experience working in a commercial or administrative team (preferred)
What We Offer
- Competitive salary and benefits package
- Full training, including recognised industry qualifications
- Career development and progression opportunities
- A supportive and professional team environment
Why Join Aquacare?
This is a fantastic opportunity to join an ambitious and growing company where your contribution directly impacts business success and customer satisfaction. We invest in our people and provide the tools and training needed to build a rewarding career.
In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: Tuesday 5th May 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted.
- Be You - We want you to bring your best every day.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Customer Service Scheduler in Bournemouth employer: Pennon Water Services
Contact Detail:
Pennon Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Scheduler in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Customer Service Scheduler role. Highlight your admin experience and customer service skills.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the application deadline. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Stay organised! Keep track of your applications, interviews, and follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities to shine.
We think you need these skills to ace Customer Service Scheduler in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Scheduler role. Highlight your admin experience, Excel skills, and any relevant customer service achievements that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves liaising with clients, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you’d interact with customers.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks effectively. In your application, share examples of how you've managed schedules or coordinated projects in the past to showcase your organisational prowess.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Aquacare.
How to prepare for a job interview at Pennon Water Services
✨Know Your Stuff
Before the interview, make sure you understand Aquacare's mission and values. Familiarise yourself with their water hygiene services and how they contribute to a greener future. This will show your genuine interest in the company and help you connect your skills to their goals.
✨Show Off Your Organisational Skills
As a Customer Service Scheduler, you'll need strong organisational abilities. Prepare examples from your past experience where you've successfully managed schedules or coordinated tasks. Be ready to discuss how you prioritise work and handle multiple responsibilities.
✨Communicate Like a Pro
Since this role involves liaising with clients, practice your communication skills. Think of scenarios where you've resolved customer queries or handled difficult conversations. Highlight your ability to maintain excellent customer service standards during the interview.
✨Be Ready for Problem-Solving
Aquacare values proactive individuals. Prepare to discuss how you've identified opportunities for improvement in previous roles. Think about specific challenges you've faced and how you approached them, especially in a scheduling or administrative context.