At a Glance
- Tasks: Help improve customer meter reading and wholesale experiences while resolving queries.
- Company: Join a dynamic team in Bournemouth focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonuses, flexible working, and healthcare perks.
- Other info: Great career growth opportunities with a focus on teamwork and communication.
- Why this job: Make a real difference in customer experiences and develop your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus experience in billing or customer service.
The predicted salary is between 26914 - 26914 £ per year.
Location: Bournemouth
Employment type: Full-time permanent
Salary: £26,914 per annum
Hours: Monday – Friday, 38.5-hour working week
About the role
Assist in improving our customers’ meter reading and wholesale experience. Work under the Wholesale and Metering Team Leader, ensuring systems are up‑to‑date and resolving customer queries.
What you’ll be doing
- Obtain wholesale feedback, ensuring updates to systems are completed and providing feedback and resolution to customers.
- Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately.
- Maximise the number of meter reads received through planning, analysis and reporting.
- Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.
- Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries.
What we are looking for
- GCSE grade A–C or equivalent in English and Maths.
- Experience in a billing or customer contact setting.
- Experience using Microsoft Excel.
- Clear and concise communicator.
- Customer awareness including geographical appreciation.
Benefits
- Competitive salary based on experience and skills.
- Annual bonus scheme recognising company performance.
- Pension scheme.
- Flexible working options – hybrid and flexible hours where possible.
- Healthcare benefits – employee assistance programmes.
- Employee discounts on various products and services.
- Annual leave entitlement.
Closing Date: Friday 15th May 2026
Applicants will be subject to a mandatory DBS check as part of the onboarding process.
Wholesale and Metering Administrator employer: Pennon Group
Join our dynamic team in Bournemouth as a Wholesale and Metering Administrator, where we prioritise employee well-being and professional growth. Enjoy a competitive salary, flexible working options, and a supportive work culture that values your contributions while providing opportunities for career advancement. With comprehensive healthcare benefits and an annual bonus scheme, we are committed to creating a rewarding environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale and Metering Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to improving customer experiences in wholesale and metering. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! Since this role requires clear and concise communication, consider doing mock interviews with friends or family. Get comfortable explaining your experience and how it relates to resolving customer queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Wholesale and Metering Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Wholesale and Metering Administrator role. Highlight any relevant experience in billing or customer contact settings, and don’t forget to showcase your skills in Microsoft Excel!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your customer awareness and how you can improve the meter reading experience for our customers.
Be Clear and Concise:When filling out your application, keep your language clear and concise. We want to see that you can communicate effectively, just like you would in the role. Avoid jargon and get straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Pennon Group
✨Know Your Numbers
Since the role involves a lot of data handling, brush up on your Excel skills. Be prepared to discuss how you've used Excel in previous roles, especially for reporting and analysis. Maybe even bring along an example of a report you've created!
✨Customer-Centric Mindset
This position is all about improving customer experiences. Think of specific examples where you've resolved customer queries or improved processes. Show them you understand the importance of customer satisfaction and how you can contribute to it.
✨Communication is Key
As a Wholesale and Metering Administrator, you'll need to liaise with various teams. Practice explaining complex information clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your past roles.
✨Research the Company
Familiarise yourself with the company’s values and recent news. Understanding their approach to customer service and how they handle meter readings will help you tailor your answers and show that you're genuinely interested in the role.
