Powered by Water, Driven by Purpose SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. About the Role We're looking for a customer focused Account Executive to support our network of Brokers and direct business customers. Acting as a key point of contact, you'll help deliver a market-leading customer experience by resolving queries, managing customer relationships, and supporting business growth. This role offers a great opportunity for someone with strong customer service experience who enjoys building relationships, solving problems, and making a real impact on customer satisfaction. Based on information from What You'll Be Doing Build and maintain strong relationships with Brokers and business customers. Manage a portfolio of allocated customer accounts. Handle customer queries relating to billing, payments, consumption, refunds, and wholesaler interactions. Investigate and resolve customer issues efficiently and professionally. Support debt management activities and help ensure timely payment collection. Provide regular updates to customers and Brokers on outstanding issues. Assist with retaining existing business and identifying opportunities for additional products and services. Support sales and marketing activities, including events and customer engagement initiatives. Provide cover for the Account Manager and Sales Manager when required. What We're Looking For Essential Previous customer service or account management experience. Excellent communication and relationship-building skills. Strong organisational skills with attention to detail. Ability to work effectively under pressure and manage multiple priorities. Good working knowledge of Microsoft Office applications. GCSE Maths and English (or equivalent). A proactive, team-focused approach with a willingness to learn. Experience working in utilities/water industry. Benefits At SES Water , we believe our people are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your wellbeing, financial future, and work-life balance. 25 days holiday plus bank holidays - Increasing with length of service. Holiday Buy
Account Executive in Surrey employer: Pennon Group
At South West Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions employee health and wellbeing. With a commitment to sustainability and community impact, our Occupational Health and Wellbeing Lead will have the unique opportunity to shape initiatives that enhance workplace culture while enjoying generous benefits such as 30 days of annual leave, private healthcare, and continuous professional development. Join us in making a meaningful difference in the lives of our employees and the environment.
