Billing Specialist

Billing Specialist in Redhill

Redhill Full-Time No home office possible

We are recruiting for a customer focussed Billing Specialist to join our team and support the accurate billing of our customers. You\’ll be working within an experienced team, providing support to colleagues and customers with billing queries. Communicating with customers, you\’ll have a friendly and professional manner and be able to deliver information clearly and accurately, upholding our values of Service, Integrity, Collaboration, Commitment, Compassion and Innovation. Your role will encompass a range of activities including:

Responsibilities

Handling all billing process thresholds, rejections and exceptions
Supporting on expected read volumes and upload times to ensure continuous billing
Engaging with a range of billing scenarios daily, focusing on customer satisfaction and complaint prevention
Following revenue protection processes, ensuring that outgoing payments remain in line with company policy
Actively supporting the metering programme within the billing process

You are self‑motivated with a confident and mature outlook. You will have experience with billing and scheduling processes and be able to work with a high degree of accuracy.

Candidate Requirements

Able to remain calm, managing and prioritising your workload in order to complete time‑sensitive tasks
Happy working as part of a team and taking responsibility for personal workload
A confident communicator, able to demonstrate tact and patience
Able to use procedures and processes to inform your decision making

It\’s an exciting time to join SES Water (part of the Pennon Group) as we continue our digital transformation, enabling us to support our customers with their accounts more effectively. Water plays a role in all our lives. It\’s an essential service and one that we are proud to deliver to our customers and communities. SES Water supplies over 160 million litres of fresh water to more than 745,000 people across Kent, Surrey and South London every day.

Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high‑quality service that is reliable and resilient. We are large enough to make an impact, and agile enough to make and implement strategic decisions with speed. SES Water are proud to care for the communities we work in, supporting various charities through our Give A Day programme; caring for the environment at our sites (we are the only water company to hold two Biodiversity Awards) and ensuring that we support our vulnerable customers with face to face visits or financial support where required. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Let us know if you require any special adjustments. Our core values which are essential to our success are: Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on. Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future – Embrace change. Drive Progress. Own the challenge.

Benefits

We\’ll offer you a supportive friendly work environment where you can thrive and grow. We want you to succeed in both your professional and personal life and have developed a range of benefits to support you. For your financial wellbeing: