At a Glance
- Tasks: Build strong relationships with customers and resolve queries to enhance their experience.
- Company: SES Business Water, part of Pennon Group, committed to a greener future.
- Benefits: 25 days holiday, competitive pension, health cash plan, and retail discounts.
- Other info: Join a diverse team that values inclusion and offers great career growth opportunities.
- Why this job: Make a real impact in customer satisfaction while supporting sustainability initiatives.
- Qualifications: Customer service experience, excellent communication skills, and GCSE Maths and English.
The predicted salary is between 35550 - 43450 £ per year.
Powered by Water, Driven by Purpose. SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
About the Role
We're looking for a customer focused Account Executive to support our network of Brokers and direct business customers. Acting as a key point of contact, you'll help deliver a market-leading customer experience by resolving queries, managing customer relationships, and supporting business growth. This role offers a great opportunity for someone with strong customer service experience who enjoys building relationships, solving problems, and making a real impact on customer satisfaction.
What You'll Be Doing
- Build and maintain strong relationships with Brokers and business customers.
- Manage a portfolio of allocated customer accounts.
- Handle customer queries relating to billing, payments, consumption, refunds, and wholesaler interactions.
- Investigate and resolve customer issues efficiently and professionally.
- Support debt management activities and help ensure timely payment collection.
- Provide regular updates to customers and Brokers on outstanding issues.
- Assist with retaining existing business and identifying opportunities for additional products and services.
- Support sales and marketing activities, including events and customer engagement initiatives.
- Provide cover for the Account Manager and Sales Manager when required.
What We're Looking For
Essential
- Previous customer service or account management experience.
- Excellent communication and relationship-building skills.
- Strong organisational skills with attention to detail.
- Ability to work effectively under pressure and manage multiple priorities.
- Good working knowledge of Microsoft Office applications.
- GCSE Maths and English (or equivalent).
- A proactive, team-focused approach with a willingness to learn.
- Experience working in utilities/water industry.
Benefits
At SES Water, we believe our people are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your wellbeing, financial future, and work-life balance.
- 25 days holiday plus bank holidays - Increasing with length of service.
- Holiday Buy & Sell Scheme - Flex your annual leave to suit your lifestyle.
- Competitive Pension - Company contribution matching to help grow your savings.
- Life Assurance - Peace of mind for you and your loved ones.
- Enhanced Family Leave - Support when your family needs you most.
- Health Cash Plan - Support for everyday healthcare costs.
- Free Flu Vaccination - Helping you stay well throughout the year.
- Employee Assistance Programme - 24/7 wellbeing, financial and mental health support.
- Cycle to Work Scheme - Supporting healthier, greener travel.
- Car Share Scheme - Save money and reduce your environmental impact.
- Give As You Earn - Support charities in a tax-efficient way.
- Paid Volunteering Day - Give back to causes that matter to you.
- Retail Discounts - Access savings across thousands of high-street and online retailers.
Closing Date: 9th Oct 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Account Executive in Redhill employer: Pennon Group
At South West Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions employee health and wellbeing. With a commitment to sustainability and community impact, our Occupational Health and Wellbeing Lead will have the unique opportunity to shape initiatives that enhance workplace culture while enjoying generous benefits such as 30 days of annual leave, private healthcare, and continuous professional development. Join us in making a meaningful difference in the lives of our employees and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Redhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pennon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pennon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pennon Group:Your cover letter is your chance to shine! Tell us why you want to work at Pennon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pennon Group!
How to prepare for a job interview at Pennon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
