At a Glance
- Tasks: Manage customer cases and resolve complex water issues in the field.
- Company: Join a leading company dedicated to customer service and community support.
- Benefits: Competitive salary, annual bonus, flexible working, and healthcare benefits.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting customers and improving community relationships.
- Qualifications: Experience in customer management and strong communication skills required.
The predicted salary is between 33398 - 33398 £ per year.
Location: Field based
Contract: Full-time, Permanent
Salary: £33,398 per annum + excellent benefits
About the role
We are looking for an Executive Liaison Customer Field Manager to join our team, supporting customers through complex water and wastewater issues. This is a field-based role where you will manage end-to-end resolution of operational and billing complaints, engaging directly with customers, communities, and stakeholders. You will play a key role in restoring service, resolving concerns, and ensuring customers remain at the heart of decision-making. Working across the business, you will drive improvements, manage risk, and deliver against regulatory and customer performance measures.
What you’ll be doing
- Managing complex customer cases through to resolution
- Visiting customers, sites, and communities to resolve issues first-hand
- Supporting operational incidents and ensuring clear customer communication
- Working collaboratively with internal and external stakeholders
- Identifying root causes and driving service improvements
- Supporting vulnerable customers and community relationships
What we’re looking for
- Proven experience in customer management or complaint resolution
- Strong communication and stakeholder engagement skills
- Ability to manage complex cases and make sound decisions
- Organised, proactive, and able to work independently in the field
- Full, clean driving licence
What you’ll get
- Competitive Salary – Based on experience and skills
- Annual Bonus Scheme – Recognising company performance
- Pension Scheme – Helping you plan for your future
- Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible
- Healthcare Benefits – Access to employee assistance programs
- Employee Discounts – On various products and services
- Annual Leave – Take time to recharge with our holiday entitlement
Closing Date: 18th June 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Executive Liaison Customer Field Manager in Plymouth employer: Pennon Group
Join a forward-thinking company that prioritises customer satisfaction and community engagement as an Executive Liaison Customer Field Manager. With a strong emphasis on employee well-being, we offer competitive salaries, flexible working options, and comprehensive healthcare benefits, all within a supportive work culture that fosters professional growth and development. Our commitment to resolving complex water and wastewater issues ensures that you will play a vital role in making a positive impact on the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Liaison Customer Field Manager in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pennon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pennon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive Liaison Customer Field Manager in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pennon Group:Your cover letter is your chance to shine! Tell us why you want to work at Pennon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pennon Group!
How to prepare for a job interview at Pennon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
