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- Tasks: Support customer initiatives and improve service experiences for our community.
- Company: Join Pennon, a company dedicated to bringing water to life.
- Benefits: Competitive salary, structured grad programme, mentorship, and impactful work.
- Why this job: Make a real difference in people's lives through essential services.
- Qualifications: Degree in any discipline and strong communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Exeter
Salary: £30,000
Start Date: September 2026
Application Deadline: 11th April 2026
Who we are...
At Pennon, we literally bring water to life. Every day, our customer teams support millions of people across the Southwest, helping them with everything from bills and payments to service updates and water quality concerns. Every interaction matters. As a graduate joining us, you'll play an important part in shaping our customers' experience from day one.
We care about doing things properly: with integrity, empathy and a genuine commitment to the communities we serve. We learn from each other, share ideas openly, and welcome fresh thinking from people who want to help make essential services work better for everyone. If you enjoy solving problems, supporting people, and finding practical ways to improve experiences, you'll find something meaningful for you here.
What you'd be doing...
This role places you at the heart of how customers experience our services, working on real challenges that make their journeys smoother and more supportive.
- Support customer facing initiatives that improve service, accessibility and experience
- Work alongside experienced customer professionals who approach every interaction with care and empathy
- Investigate customer issues, using your judgement and communication skills to help resolve them
- Spot opportunities to improve how we support customers, from digital tools to vulnerable customer services
- Help deliver sustainable customer practices that build trust and support affordability
- Work with contact centres, billing teams, digital specialists and operational colleagues
- Support our commitment to safety by recognising and helping protect customers in vulnerable circumstances
If you're someone who likes understanding people, solving problems that matter and making services better in practical ways, this could be a great fit for you.
Who you are...
We're keen to meet graduates who listen well, care about people, and enjoy finding solutions that make a difference.
You might be a great match if you:
- Are working toward (or have) a degree in any discipline.
- Enjoy understanding community and customer needs, and aren't afraid to ask the questions that get you there
- Can explain things clearly to anyone, from customers to colleagues across the business
- Bring empathy, good judgement and integrity to the way you work
- Keep fairness, accessibility and support for vulnerable customers at the heart of your choices
- Stay calm under pressure and can handle challenging or emotional conversations with empathy
- Enjoy solving practical problems and improving how things work
- Have strong written and verbal communication skills
- Have the right to work in the UK
This role also requires:
- A full UK driving licence
If you're drawn to this role and feel this might be you, we'd love to hear from you.
Don't have everything on this list? That's ok, you won't be expected to arrive with all the answers. A curious mind, a caring approach and a willingness to learn will carry you a long way as you explore everything this role has to offer.
What's in it for you...
- A structured grad programme: Rotations across different customer teams so you understand the full picture
- A mentor or buddy: An experienced customer experience professional to guide you along the way
- Real experience: Work on customer initiatives with genuine impact
- Competitive salary and benefits package
- The chance to make a difference: Work that directly improves people's experiences of essential services
- A culture shaped by values: safety, integrity, collaboration, innovation and customer care
- Customer-focused development: Training in communication, customer insight, vulnerability awareness, and service improvement
Closing Date: 11th April 2026
We reserve the right to close this vacancy before the advertised closing date. Applicants must have the legal right to work in the UK for the full duration of the 2-year programme. We are unable to offer visa sponsorship for this programme. We're committed to building a team that reflects the communities we serve and ensuring everyone can participate in our recruitment process fully and fairly. If you need any adjustments or face any barriers in our processes, just let us know. We'll work with you to make sure you can show us what you can do.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Customer Operations Graduate in Plymouth employer: Pennon Group
Contact Detail:
Pennon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Graduate in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Pennon and its values, especially around customer care and community support. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about understanding and supporting customers, being able to explain things clearly and empathetically is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. This not only gives you insights into the company culture but also shows your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to improving customer experiences.
We think you need these skills to ace Customer Operations Graduate in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. Show us how your experiences align with our commitment to integrity, empathy, and community support.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use simple language and structure your thoughts logically to demonstrate your ability to explain things clearly.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges in the past, especially those that required empathy and good judgement. This will show us you’re ready to handle customer issues effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pennon Group
✨Know the Company Inside Out
Before your interview, take some time to research Pennon and its customer operations. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
Since this role is all about customer experience, be prepared to discuss how you've demonstrated empathy in past situations. Think of examples where you've helped someone through a tough time or resolved an issue with care. This will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer scenarios. Practice articulating your thought process clearly, focusing on problem-solving and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask your interviewers. This could be about the team dynamics, the challenges they face, or how they measure success in customer operations. It shows you're engaged and thinking critically about the role.