Digital Learning Experience Designer in Newport, Wales

At Pennon Group, we're proud to serve communities while protecting the environment. Together with our subsidiaries, we're leading the way in water and renewables. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.

We're transforming how our people learn, grow, and perform. We're building a modern, engaging, and capability-focused learning experience that helps our people perform at their best today and prepare for the future.

We're looking for a creative and passionate Digital Learning Experience Designer to play a key role in shaping how learning happens across our organisation. This is an exciting opportunity to design engaging digital learning experiences, influence capability development, and help bring our learning strategy to life.

This is a hybrid role, with regular travel to our main offices in Exeter/Bristol, typically a couple of times per week, to work closely with stakeholders, subject matter experts, and colleagues across the business.

What You'll Be Doing

• Partner with stakeholders and subject matter experts to identify performance, capability, and learning needs.
• Design and develop engaging digital learning solutions, including eLearning, microlearning, videos, learning pathways, assessments, and performance support resources.
• Use Articulate 360, including Storyline and Rise, and other digital tools to create high-quality learning experiences.
• Turn complex or technical information into simple, relevant, and engaging content.
• Apply instructional design, visual design, and accessibility principles to create inclusive learning experiences.
• Manage projects from concept and design through to build, launch, and evaluation.
• Use learner feedback and engagement data to continuously enhance learning effectiveness.
• Explore and leverage emerging technologies, including AI-enabled tools, to improve learning design and development.
• Support and enhance the learning experience within H2grOw, our Learning Experience Platform.

What We're Looking For

• Proven experience designing and developing engaging digital learning solutions.
• Strong understanding of instructional design, adult learning, and behaviour change principles.
• Practical experience using Articulate 360, including Storyline and Rise.
• Strong visual and creative design skills.
• Ability to transform complex information into engaging, learner-focused content.
• Excellent stakeholder management and consulting skills, with confidence to challenge and influence when needed.
• Strong project management and organisational skills.
• A curious mindset and a passion for improving learner experience through innovation, feedback, and data.
• Ability and willingness to travel regularly to our Exeter and Bristol offices.

Desirable

• Experience working with a Learning Experience Platform (LXP) or LMS.
• Knowledge of SCORM, xAPI, and digital learning standards.
• Experience designing learning pathways and curating learning content.
• Multimedia content creation skills, including video, animation, or graphic design.
• Experience using AI-enabled tools to support learning design and content creation.
• Knowledge of accessibility and inclusive design principles.
• Experience working in operational, regulated, or safety-critical environments.

Why Join Pennon?

This is an opportunity to make a visible impact across the organisation. You'll help create digital learning that people genuinely want to engage with and can apply in their roles, while contributing to the ongoing evolution of our learning culture.

What's In It For You?

• Competitive Salary - Based on experience and skills.
• Bonus Scheme - Rewarding your performance.
• Pension Scheme - Helping you plan for your future.
• Healthcare Benefits - Access to employee assistance programs.
• Professional Development - Support for career growth with training opportunities.
• Employee Discounts - On various products and services.
• Generous Annual Leave - Take time to recharge with our holiday entitlement.

If you're passionate about creating engaging digital learning experiences and want to help shape the future of learning at Pennon, we'd love to hear from you.

Closing Date: 28th August 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the on-boarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

• Be Rock Solid - Build trust and be trusted.
• Be You - We want you to bring your best every day.
• Be the Future - Embrace change. Drive Progress. Own the challenge.