At a Glance
- Tasks: Manage customer queries on metered consumption and leakage with empathy and clarity.
- Company: Join South West Water, a leader in the UK water sector committed to a greener future.
- Benefits: Enjoy a competitive salary of £27,010 plus excellent benefits and career growth.
- Other info: Work in a dynamic team environment based in beautiful Exeter.
- Why this job: Make a real impact in an environmentally conscious company while shaping your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27010 - 37814 € per year.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company? We currently have an opportunity available for a Metered Consumption and Leakage Case Manager to join our team working in Exeter. Joining us on a full-time, permanent basis, you will receive a competitive salary of £27,010 per annum plus excellent benefits.
About the role:
As a Metered Consumption and Leakage Case Manager, you will be working within the Revenue Management function in the Metered Consumption & Leakage Team at South West Water. You will be the voice of our company, responsible for solving customers' unexplained consumption and leakage queries quickly and efficiently. You are trusted and empowered to provide customers with resolution and peace of mind regarding their queries. You will talk to our customers through a variety of communication channels, although initially your role will be focused on outbound telephone contacts.
What you'll be doing:
- Delivering consistent high-quality customer service as measured through ODI performance whilst supporting the Pennon Strategy and championing the Pennon Values.
- Creating bespoke letters to respond to written customer contact, within the agreed internal timescale ensuring that the responses provided meet the Company's DG targets.
- Handling customer queries with empathy and clarity, escalating where appropriate to ensure a satisfactory resolution.
- Reviewing of charge lines, dates, backdating of charges and validation of charges.
- Determining eligibility for in policy and outside of policy leak allowances.
Metered Consumption and Leakage Case Manager in Exeter employer: Pennon Group
At South West Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. Located in the picturesque city of Exeter, our team enjoys a competitive salary alongside excellent benefits, all while contributing to a greener future through our commitment to net zero by 2030. Join us to make a meaningful impact in the water sector and be part of a proactive company dedicated to environmental sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Metered Consumption and Leakage Case Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at South West Water on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Metered Consumption and Leakage Case Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've handled queries with empathy and clarity, just like you'll need to do in this role. We want to see how you can bring that experience to our team!
✨Tip Number 3
Show us your passion for the environment! Research South West Water's initiatives towards net zero by 2030 and be ready to discuss how you can contribute to these goals during your interview. It’s all about making a splash together!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our proactive and environmentally conscious company.
We think you need these skills to ace Metered Consumption and Leakage Case Manager in Exeter
Some tips for your application 🫡
Show Your Passion for the Environment:When writing your application, let us know how much you care about sustainability and the environment. Mention any relevant experiences or initiatives you've been part of that align with our goal of achieving net zero by 2030.
Highlight Your Customer Service Skills:As a Metered Consumption and Leakage Case Manager, you'll be the voice of South West Water. Make sure to showcase your customer service experience in your application. Share examples of how you've handled queries with empathy and clarity.
Be Clear and Concise:We appreciate straightforward communication. When crafting your application, keep it clear and to the point. Avoid jargon and ensure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Ready to make a splash? We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with South West Water.
How to prepare for a job interview at Pennon Group
✨Know Your Stuff
Make sure you understand the role of a Metered Consumption and Leakage Case Manager. Familiarise yourself with South West Water's services, especially how they handle customer queries related to consumption and leakage. This will show your genuine interest in the company and the position.
✨Showcase Your Communication Skills
Since the role involves talking to customers through various channels, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved customer issues or handled difficult conversations. This will highlight your ability to empathise and provide clarity.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a customer upset about a leak. Prepare by thinking through your approach to problem-solving and how you would ensure customer satisfaction while adhering to company policies.
✨Align with Company Values
Research South West Water’s values and their commitment to sustainability and customer service. Be ready to discuss how your personal values align with theirs, especially regarding their goal of achieving net zero by 2030. This will show that you're not just looking for a job, but a place where you can contribute to meaningful change.
