At a Glance
- Tasks: Manage high-value accounts, build relationships, and drive growth for UK businesses.
- Company: Join a leading water retailer committed to sustainability and customer success.
- Benefits: Competitive salary, bonus, generous holiday, health support, and family-friendly policies.
- Other info: Embrace diversity and be part of a culture that values uniqueness.
- Why this job: Make a real impact while shaping your career in a dynamic environment.
- Qualifications: Experience in managing B2B accounts and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We are seeking a driven and commercially astute Key Account Manager to take ownership of high-value accounts, build strong relationships, and drive growth. If you are motivated by building trust, delivering results, and making an impact, this could be your next opportunity.
What You’ll Be Responsible For
- Account Ownership and Strategy: Act as a trusted partner for strategic customers, managing relationships, performance, and overall account success.
- Commercial Performance: Drive revenue growth, protect margins, and proactively identify new opportunities.
- Relationship Management: Develop strong, multi-level relationships with customers and partners, becoming their key point of contact.
- Growth and Retention: Manage renewals, lead negotiations, and identify opportunities to expand accounts and create long-term value.
- Cross-functional Collaboration: Work closely with internal teams to deliver solutions, influence outcomes, and resolve issues efficiently.
What You’ll Bring
- Proven experience managing complex B2B accounts
- Strong commercial awareness and a sense of ownership
- Confidence in influencing, negotiating, and leading discussions
- Experience in a service-led or regulated sector (utilities experience is advantageous)
- A proactive, relationship-driven approach with a focus on delivery
Why Join Pennon Water Services?
- We are committed to supporting your development and wellbeing.
- Competitive salary with bonus
- Pension scheme
- Generous holiday allowance with buy/sell options
- Health and wellbeing support
- Sharesave scheme and employee perks
- Family-friendly policies
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Key Account Manager in Exeter employer: Pennon Group
At Pennon Group, we offer a dynamic work environment where our In-House Legal Counsel can thrive while making a meaningful impact on communities and the environment. Our commitment to employee growth is reflected in our supportive culture and opportunities for professional development, all set against the backdrop of our leadership in the UK water sector. Join us in driving purpose and innovation as we work towards a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pennon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pennon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pennon Group:Your cover letter is your chance to shine! Tell us why you want to work at Pennon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pennon Group!
How to prepare for a job interview at Pennon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
