At a Glance
- Tasks: Resolve customer billing enquiries and manage account amendments with excellent communication.
- Company: Join Pennon Group, a thriving company based in Exeter.
- Benefits: Enjoy a competitive salary, annual bonus, flexible working options, and health benefits.
- Other info: Flexible hybrid work environment where you can thrive.
- Why this job: Be part of a team that enhances customer service and compliance.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 30000 - 40000 € per year.
Pennon Group, based in Exeter, is seeking a Customer Care Representative to join the Billing Back Office team. This full-time role is dedicated to resolving customer billing enquiries through excellent communication and service.
The ideal candidate will manage account amendments and contribute to service enhancements while ensuring compliance with company policies.
You will benefit from a competitive salary, annual bonus, flexible working options, and various health benefits. Join us to help create a workplace where people thrive.
Billing Back Office Customer Care Specialist | Flexible Hybrid in Exeter employer: Pennon Group
Pennon Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, annual bonuses, and flexible working options in the vibrant city of Exeter. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member has the opportunity to thrive while contributing to meaningful customer service enhancements.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Back Office Customer Care Specialist | Flexible Hybrid in Exeter
✨Tip Number 1
Research the company culture at Pennon Group. Understanding their values and mission can help you tailor your approach during interviews, showing that you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer enquiries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Pennon Group. They can provide insider tips on what the hiring managers are looking for and might even refer you internally, which can boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Billing Back Office team.
We think you need these skills to ace Billing Back Office Customer Care Specialist | Flexible Hybrid in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer care and billing. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our Billing Back Office team. Keep it friendly and professional.
Showcase Your Communication Skills:Since this role is all about resolving customer enquiries, we need to see your communication skills in action. Whether it’s through your CV or cover letter, make sure you convey your ability to connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pennon Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of billing processes and customer care. Familiarise yourself with common billing issues and how to resolve them. This will show that you're proactive and ready to tackle customer enquiries head-on.
✨Showcase Your Communication Skills
Since this role is all about excellent communication, prepare examples of how you've effectively resolved customer issues in the past. Think about times when you turned a negative experience into a positive one. This will demonstrate your ability to connect with customers and provide top-notch service.
✨Understand Company Values
Research Pennon Group and their values. Be ready to discuss how your personal values align with theirs, especially regarding customer service and compliance. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, training opportunities, or how they measure success in the role. It shows your interest in the position and helps you determine if it’s the right fit for you.
