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- Tasks: Support customer initiatives to enhance service and improve experiences.
- Company: Join Pennon, a leader in providing essential water services.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community impact and collaboration.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Recent graduate with a passion for customer service and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Location: Exeter
Salary: £30,000
Start Date: September 2026
Application Deadline: 11th April 2026
Who we are... At Pennon, we literally bring water to life. Every day, our customer teams support millions of people across the Southwest, helping them with everything from bills and payments to service updates and water quality concerns. Every interaction matters. As a graduate joining us, you will play an important part in shaping our customers' experience from day one. We care about doing things properly: with integrity, empathy and a genuine commitment to the communities we serve. We learn from each other, share ideas openly, and welcome fresh thinking from people who want to help make essential services work better for everyone. If you enjoy solving problems, supporting people, and finding practical ways to improve experiences, you will find something meaningful for you here.
What you would be doing... This role places you at the heart of how customers experience our services, working on real challenges that make their journeys smoother and more supportive. As a Graduate in Customer Experience, you could:
- Support customer facing initiatives that improve service, accessibility and experience
Customer Operations Graduate in Devon employer: Pennon Group
Contact Detail:
Pennon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Graduate in Devon
✨Tip Number 1
Network like a pro! Reach out to current employees at Pennon on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Operations Graduate role.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. At Pennon, they value integrity and empathy, so think about how your experiences align with these traits. We want to see you shine!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves tackling real challenges, we suggest you come up with examples of how you've successfully solved problems in the past. This will show them you’re ready to make an impact from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pennon team and making a difference in customer experience.
We think you need these skills to ace Customer Operations Graduate in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Operations role. Highlight any relevant customer service experience or problem-solving skills that show you can contribute to our mission of improving customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer operations and how your values align with ours. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with practical solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Pennon Group
✨Know the Company Inside Out
Before your interview, make sure you research Pennon thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Problem-Solving Skills
As a Customer Operations Graduate, you'll be tackling real challenges. Prepare examples from your past experiences where you've successfully solved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Empathy and Communication
Since this role is all about enhancing customer experience, highlight your ability to empathise with customers and communicate effectively. Think of instances where you've supported someone or resolved a conflict, and be ready to discuss these during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company’s goals.