At a Glance
- Tasks: Provide exceptional customer service and tackle inquiries with confidence.
- Company: SES Water, a forward-thinking local water company committed to sustainability.
- Benefits: Generous salary, pension plan, life assurance, and 25 days annual leave.
- Other info: Dynamic office environment with opportunities for personal growth and community involvement.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 € per year.
Are you ready to dive into a dynamic role where every day brings new challenges and opportunities? As part of an ongoing project to bring our contact centre back into the UK, SES Water (part of the Pennon Group) is seeking passionate and customer-focused team members to join our team as a Customer Services Advisor.
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
Our Offer
- Generous salary
- Group personal pension plan
- Life assurance for peace of mind
- Financial education, savings, and loans support
- Perkbox
- Car Share & Cycle to Work schemes for eco-conscious commuting
- 25 days of annual leave for work-life balance
- Service and MOT discounts at our on-site garage
- One paid day per year for volunteering in the community
- Comprehensive training to set you up for success
The Role
As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes:
- Tackle customer inquiries head-on, leaving no question unanswered.
- Work seamlessly with colleagues across the business, from entry-level to executive, to ensure our services shine.
- Master various channels – telephony, email, live chat – delivering high-quality performance at every turn.
- Provide top-notch service and communication, embodying our values: Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.
Your typical day-to-day activity will involve:
- Navigate customer inquiries with finesse, providing advice and support effortlessly.
- Supply accurate information and advice tailored to our customer's needs.
- Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges.
- Identify customers in financial hardship, offering specialist support and priority services.
- Recognize opportunities to go 'above and beyond' for both customers and colleagues.
- Actively share best practices, promoting an innovative and continuous improvement culture.
- Dive into continuous training, soaking up call quality feedback, coaching, and support.
- Champion business change to keep us at the forefront of excellence.
No supervisory responsibilities, but expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours.
Skills and Competencies Required
- Ability to write clear and concise English.
- Good listening, written, and verbal communication skills.
- Team player.
- Ability to work flexibly.
- Strong prioritization skills and ability to manage own workload.
- Ability to make effective choices within established procedures.
- Proven ability to identify and promote ways of improving customer service delivery.
- Quick and accurate keyboard skills.
- Ability to work under pressure and cope with high contact volumes.
Personal Qualities Required
- Self-motivated.
- A assured and mature outlook, together with an awareness of the need for tact and patience.
- Attention to detail and accuracy.
- Ability to remain calm and work effectively under pressure.
- Prepared to learn new skills.
- Tenacious and accountable.
- Passion for succession and mentoring others.
Other
- E-literate and proficient in using a PC and associated networks and systems; including Microsoft Word, Excel, and Outlook.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Let us know if you require any special adjustments.
Our core values which are essential to our success are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Customer Services Advisor in Redhill employer: Pennon Group
SES Water is an exceptional employer that prioritises the wellbeing of its employees while fostering a vibrant and inclusive work culture. With a commitment to innovation and environmental responsibility, team members enjoy generous benefits including a competitive salary, comprehensive training, and opportunities for community engagement, all within a supportive environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Redhill
✨Tip Number 1
Get to know SES Water and its values! Before your interview, dive into their mission and culture. This way, you can show how your passion for customer service aligns with their commitment to innovation and community.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling inquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you determine if SES Water is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit your skills and interests within SES Water.
We think you need these skills to ace Customer Services Advisor in Redhill
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a moment to really digest the job description. It’s packed with info about what we’re looking for in a Customer Services Advisor, so make sure you understand the role and how you can shine in it!
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application reflects your ability to communicate clearly and concisely. Use straightforward language and keep it professional yet friendly – we want to see your personality shine through!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to highlight your relevant experience and skills that match our values and the specific requirements of the role. We love seeing how you connect your background to what we do at SES Water.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Pennon Group
✨Know the Company Inside Out
Before your interview, take some time to research SES Water. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
As a Customer Services Advisor, you'll be dealing with various customer inquiries. Think of examples from your past experiences where you've successfully resolved issues or provided exceptional service. Be ready to share these stories during the interview to demonstrate your skills.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing yourself, especially under pressure.
✨Embrace the Values
SES Water values Service, Integrity, Collaboration, Commitment, Compassion, and Innovation. Reflect on how you embody these values in your work and be prepared to discuss specific instances where you've demonstrated them. This will help you connect with the interviewers on a deeper level.
