Wholesale and Metering Administrator in Bournemouth

Wholesale and Metering Administrator

Location: Bournemouth

Employment type: Full-time permanent

Salary: £26,914 per annum

Hours: Monday – Friday, 38.5-hour working week

About the role

Assist in improving our customers’ meter reading and wholesale experience. Work under the Wholesale and Metering Team Leader, ensuring systems are up‑to‑date and resolving customer queries.

What you’ll be doing

• Obtain wholesale feedback, ensuring updates to systems are completed and providing feedback and resolution to customers.
• Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately.
• Maximise the number of meter reads received through planning, analysis and reporting.
• Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.
• Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries.

What we are looking for

• GCSE grade A–C or equivalent in English and Maths.
• Experience in a billing or customer contact setting.
• Experience using Microsoft Excel.
• Clear and concise communicator.
• Customer awareness including geographical appreciation.

Benefits

• Competitive salary based on experience and skills.
• Annual bonus scheme recognising company performance.
• Pension scheme.
• Flexible working options – hybrid and flexible hours where possible.
• Healthcare benefits – employee assistance programmes.
• Employee discounts on various products and services.
• Annual leave entitlement.

Closing Date: Friday 15th May 2026

Applicants will be subject to a mandatory DBS check as part of the onboarding process.