At a Glance
- Tasks: Help customers with their queries and deliver exceptional service every day.
- Company: Join SES Water, a leader in the UK water sector committed to sustainability.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and employee discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference by providing clean water and supporting your community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29835 - 29835 £ per year.
Powered by Water, Driven by Purpose
SES Water has a rich history of serving communities in the South East of England.
Water plays an important role in our lives, which is why we’re committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We’re lowering our carbon footprint, plant 300,000 trees, restore peatlands, and support farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Customer Service Advisor
Are you looking for a rewarding customer service role where no two days are the same?
We’re looking for enthusiastic, customer‑focused individuals to join our team as Customer Service Advisors.
At SES Water, we deliver high‑quality drinking water and exceptional customer service to communities across the South East of England.
We focus on innovation, sustainability, and environmental responsibility, and we commit to meeting the changing needs of our customers while safeguarding this essential resource for future generations.
What We Offer
We recognise that our people are our greatest asset and offer a comprehensive benefits package designed to support your financial wellbeing, health, and work‑life balance.
The Opportunity
As a Customer Service Advisor, you will play a vital role in representing SES Water and delivering an outstanding customer experience.
Reporting to a Team Supervisor and Manager, you will be responsible for resolving customer queries, providing expert support, and ensuring every interaction reflects our values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.
Key Responsibilities
- Resolve customer enquiries efficiently and professionally.
- Collaborate with colleagues across the organisation to ensure the best outcomes for customers.
- Deliver excellent service across multiple communication channels, including telephone, email, and live chat.
- Provide accurate information and tailored advice to customers.
- Build positive customer relationships and promote high levels of satisfaction.
- Identify and support vulnerable customers, including those experiencing financial hardship.
- Look for opportunities to exceed customer expectations and improve service delivery.
- Share ideas and best practices to support continuous improvement.
- Participate in ongoing training, coaching, and quality assurance activities.
- Embrace and champion business change initiatives.
What We're Looking For
Skills & Experience
- Excellent written and spoken English.
- Strong communication and listening skills.
- Ability to work effectively both independently and as part of a team.
- Strong organisational skills and the ability to prioritise workloads.
- Confidence in making decisions within established procedures.
- A proven commitment to delivering exceptional customer service.
- Fast and accurate keyboard skills.
- Ability to remain effective under pressure and manage high volumes of customer contact.
- Personal Attributes
- Self‑motivated and positive in approach.
- Professional, resilient, and customer‑focused.
- Tactful, patient, and empathetic.
- Strong attention to detail and accuracy.
- Calm and composed when handling challenging situations.
- Eager to learn and develop new skills.
- Accountable, persistent, and results‑driven.
- Passionate about supporting and developing others.
- Happy to work on a shift pattern.
- Technical Skills
- Confident using PCs and business systems.
- Proficient in Microsoft Word, Excel, and Outlook.
Benefits
- Competitive salary – based on experience and skills.
- Annual bonus scheme – recognising company performance.
- Pension scheme – helps you plan for your future.
- Healthcare benefits – access to employee assistance programmes.
- Employee discounts – on various products and services.
- Annual leave – take time to recharge with our holiday entitlement.
Why Join SES Water?
At SES Water, we value diversity of thought, background, and experience.
We encourage everyone to bring their authentic selves to work and believe that different perspectives help us better serve our customers and communities.
Core Values
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – Bring your best every day. Be yourself and make your mark in your own way.
Be the Future – Embrace change, drive progress, and own the challenge.
We supply 160 million litres of clean water every day to over 750,000 people in parts of Surrey, Kent and south London.
Our supply area covers 322 square miles from Morden and South Croydon in the north to Gatwick Airport in the south, and from Cobham, Leatherhead and Dorking in the west to Edenbridge in the east.
If you require any support during the application process, please let us know.
Closing Date: 28th July 2026. We may close the vacancy early if we receive a high volume of applications.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
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Customer Service Advisor in Redhill employer: Pennon Group Plc
At Pennon Group Plc, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the field of environmental management. Our Bristol location provides unique opportunities for professional growth, supported by flexible working options and comprehensive healthcare benefits, making it an ideal place for passionate individuals to contribute to meaningful water resource projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Redhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pennon Group Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pennon Group Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pennon Group Plc:Your cover letter is your chance to shine! Tell us why you want to work at Pennon Group Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pennon Group Plc!
How to prepare for a job interview at Pennon Group Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
