Field-Based Customer Liaison & Resolution Lead in Plymouth

Field-Based Customer Liaison & Resolution Lead in Plymouth

Plymouth Full-Time 35000 - 45000 Β£ / year (est.) No working from home possible
Pennon Group Plc

At a Glance

  • Tasks: Support customers with complex water and wastewater issues while managing complaints.
  • Company: Join Pennon Group Plc, a leader in water management.
  • Benefits: Enjoy a competitive salary, annual bonuses, flexible working, and healthcare benefits.
  • Other info: Flexible working options and opportunities for career growth.
  • Why this job: Make a real difference by resolving customer issues in the field.
  • Qualifications: Proven experience in customer management and strong communication skills.

The predicted salary is between 35000 - 45000 Β£ per year.

Pennon Group Plc is seeking an Executive Liaison Customer Field Manager to join our team, supporting customers through complex water and wastewater issues. This field-based position involves managing end-to-end resolution of operational and billing complaints, while engaging directly with customers and stakeholders.

The ideal candidate should have proven experience in customer management and excellent communication skills.

Benefits include:

  • a competitive salary
  • annual bonus scheme
  • flexible working options
  • healthcare benefits

Field-Based Customer Liaison & Resolution Lead in Plymouth employer: Pennon Group Plc

At Pennon Group Plc, we pride ourselves on being an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Our Field-Based Customer Liaison & Resolution Lead role not only provides competitive salaries and flexible working options but also fosters a collaborative environment where employees can thrive while making a meaningful impact in the water and wastewater sector.

Pennon Group Plc

Contact Details:

Pennon Group Plc Recruitment Team

We think you need these skills to ace Field-Based Customer Liaison & Resolution Lead in Plymouth

Customer Management
Communication Skills
Problem-Solving Skills
Stakeholder Engagement
Operational Resolution
Billing Complaint Management
Field-Based Experience