At a Glance
- Tasks: Support customers with water and wastewater issues while managing complex cases in the field.
- Company: Join Pennon Group Plc, a leader in water management with a focus on customer experience.
- Benefits: Enjoy a competitive salary and excellent benefits while making a difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Engage directly with customers and stakeholders to resolve real-world challenges.
- Qualifications: Experience in customer management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Pennon Group Plc is seeking an Executive Liaison Customer Field Manager to support customers through complex water and wastewater issues. In this field-based role, you will manage resolution of operational and billing complaints while engaging directly with customers and stakeholders.
Your responsibilities include managing complex customer cases, visiting sites, and collaborating with internal teams.
The ideal candidate will have proven experience in customer management and strong communication skills. A competitive salary and excellent benefits are offered.
Field-Based Customer Experience Executive in Plymouth employer: Pennon Group Plc
At Pennon Group Plc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee development and engagement. As a Field-Based Customer Experience Executive, you will enjoy competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in the community by resolving complex water and wastewater issues. Our commitment to fostering growth and collaboration ensures that every team member can thrive in their role while contributing to our mission of delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Field-Based Customer Experience Executive in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Pennon Group Plc and understand their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers and stakeholders, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to ace the interview process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Field-Based Customer Experience Executive in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer management and any relevant skills. We want to see how you’ve tackled complex issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field-Based Customer Experience Executive role. Share your passion for customer service and how you can make a difference at Pennon Group.
Showcase Your Communication Skills:Since this role involves engaging with customers and stakeholders, we need to see your communication prowess. Use clear and concise language in your application, and don’t forget to highlight any relevant experiences that demonstrate your ability to connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Customer Management Skills
Make sure you can clearly articulate your experience in managing customer cases. Prepare specific examples where you've successfully resolved complex issues, as this will demonstrate your capability to handle the challenges of the role.
✨Research Pennon Group Plc
Familiarise yourself with Pennon Group's values and recent projects. Understanding their approach to water and wastewater management will help you align your answers with their mission and show that you're genuinely interested in the company.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining complex concepts in simple terms. You might be asked to describe how you would handle a difficult customer situation, so think through your responses beforehand.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and expectations, which is crucial for a field-based position.
