At a Glance
- Tasks: Manage customer cases and resolve complex water issues in the field.
- Company: Join a leading company dedicated to customer service and community support.
- Benefits: Competitive salary, annual bonus, flexible working, and health benefits.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting customers and improving community relationships.
- Qualifications: Experience in customer management and strong communication skills required.
The predicted salary is between 33400 - 33400 £ per year.
Location: Field based
Contract: Full-time, Permanent
Salary: £33,398 per annum + excellent benefits
About the Role
We are looking for an Executive Liaison Customer Field Manager to join our team, supporting customers through complex water and wastewater issues. This is a field-based role where you will manage end-to-end resolution of operational and billing complaints, engaging directly with customers, communities, and stakeholders. You will play a key role in restoring service, resolving concerns, and ensuring customers remain at the heart of decision‑making. Working across the business, you will drive improvements, manage risk, and deliver against regulatory and customer performance measures.
What You’ll Be Doing
- Managing complex customer cases through to resolution
- Visiting customers, sites, and communities to resolve issues first‑hand
- Supporting operational incidents and ensuring clear customer communication
- Working collaboratively with internal and external stakeholders
- Identifying root causes and driving service improvements
- Supporting vulnerable customers and community relationships
What We’re Looking For
- Proven experience in customer management or complaint resolution
- Strong communication and stakeholder engagement skills
- Ability to manage complex cases and make sound decisions
- Organised, proactive, and able to work independently in the field
- Full, clean driving licence
What You’ll Get
- Competitive Salary – Based on experience and skills
- Annual Bonus Scheme – Recognising company performance
- Pension Scheme – Helping you plan for your future
- Flexible Working Options – We value work‑life balance and offer flexible hours and hybrid working where possible
- Health Benefits – Access to employee assistance programs
- Employee Discounts – On various products and services
- Annual Leave – Take time to recharge with our holiday entitlement
Executive Liaison Customer Field Manager in Plymouth employer: Pennon Group Plc
Join a forward-thinking company that prioritises customer satisfaction and community engagement as an Executive Liaison Customer Field Manager. With a competitive salary, flexible working options, and a strong focus on employee well-being, we foster a supportive work culture that encourages professional growth and development. Our commitment to resolving complex water and wastewater issues ensures that you will play a vital role in making a positive impact on the lives of our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Liaison Customer Field Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with customers and stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Executive Liaison Customer Field Manager in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Executive Liaison Customer Field Manager role. Highlight your customer management experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your strong communication skills and ability to manage complex cases.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer complaints or managed challenging situations. We love seeing candidates who can think on their feet and drive service improvements!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Customer Management Skills
Make sure you can clearly articulate your experience in customer management and complaint resolution. Prepare specific examples of how you've successfully handled complex cases, as this will demonstrate your capability to manage the challenges of the role.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and stakeholders, practice your communication skills. Think about how you can convey complex information simply and effectively. Role-play potential scenarios with a friend to build confidence.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you identify root causes of issues and drive service improvements. Prepare a couple of case studies where you’ve made sound decisions under pressure, as this will highlight your proactive approach and ability to work independently.
✨Research the Company and Its Values
Familiarise yourself with the company’s mission and values, especially regarding customer service and community engagement. This knowledge will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
