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- Tasks: Assist customers with inquiries and complaints about their water supply.
- Company: Join Pennon Group Plc, a leader in customer service.
- Benefits: Enjoy a competitive salary, bonuses, and a great pension scheme.
- Other info: Flexible hours and fantastic growth opportunities await you!
- Why this job: Make a difference by providing excellent service to customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27566 - 27566 £ per year.
Pennon Group Plc is seeking an Operational Customer Service Advisor in Bristol to join the team full-time or on a fixed-term contract. This role involves assisting customers with inquiries and complaints regarding their water supply, ensuring excellent service.
The position offers a salary of £27,566 per annum, and potential bonuses, along with benefits such as a competitive pension scheme and opportunities for professional growth.
Closing date for applications is May 20, 2026.
Onsite Customer Care Advisor – Flexible Hours & Growth Opportunities employer: Pennon Group Plc
Contact Detail:
Pennon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Care Advisor – Flexible Hours & Growth Opportunities
✨Tip Number 1
Get to know the company! Research Pennon Group Plc and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves assisting customers with inquiries and complaints, think of scenarios where you’ve successfully resolved issues. Be ready to share these experiences during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site for the best chance of landing that interview. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Onsite Customer Care Advisor – Flexible Hours & Growth Opportunities
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onsite Customer Care Advisor role. Highlight your experience in customer service and any relevant skills that match what we’re looking for at Pennon Group Plc.
Showcase Your Communication Skills: Since this role involves assisting customers with inquiries and complaints, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle customer interactions effectively.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! Include examples in your application where you've successfully resolved customer issues or improved service delivery. This will help us understand your approach to customer care.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and the specific role at Pennon Group Plc. Brush up on common inquiries and complaints related to water supply, as this will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Skills
Think about your past experiences in customer service and be ready to share specific examples. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you've successfully handled customer inquiries or complaints in the past.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, growth opportunities, or how success is measured in the role. It shows that you're engaged and thinking about your future with the company.
✨Dress for Success
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. A smart outfit can boost your confidence and create a positive first impression, so choose something that makes you feel good and looks polished.