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For Companies At a Glance
- Tasks: Support customer services and manage enquiries while ensuring smooth operations.
- Company: Join Bristol Water, part of the innovative Pennon Group.
- Benefits: Enjoy generous holidays, a bonus, pension scheme, and health benefits.
- Other info: Opportunity for career growth and a chance to work with a dynamic team.
- Why this job: Make a difference in customer service while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or admin roles.
The predicted salary is between 30000 - 40000 £ per year.
12‑month fixed term contract at Bristol Water, part of Pennon Group.
About the Role
Provide essential operational and administrative support across a range of customer‑facing services, including Meter Options, Smart Metering and the Lead‑Free Bristol Programme.
What You'll Be Doing
- Handle customer enquiries via phone and email, resolving issues at first contact where possible and escalating when appropriate.
- Manage multiple inboxes and high volumes of calls in line with SLAs.
- Proactively contact customers to arrange appointments and send reminders.
- Triage applications, raise work orders and support scheduling of field teams.
- Monitor work queues, review upcoming and overdue jobs, and flag issues early.
- Carry out daily administrative tasks and maintain accurate data across systems.
- Support KPI reporting through basic performance data collection.
- Provide practical support to colleagues using systems such as SAP, FFA and contractor portals.
- Offer first‑line assistance and mentoring to colleagues on routine queries.
- Support onboarding of new starters and help maintain training materials and procedures.
- Identify minor process issues and share improvement ideas with the wider team.
What We’re Looking For
- Strong customer service and communication skills.
- Ability to manage multiple tasks and deadlines with a high level of accuracy.
- Confidence working with IT systems and handling data (experience with SAP or similar systems is desirable).
- A proactive, organised approach with strong attention to detail.
- Ability to work collaboratively with a range of internal teams and external partners.
- Experience in an administrative, customer service or operational support role is desirable.
Benefits
- Generous holiday allowance plus bank holidays.
- A discretionary Bonus.
- Competitive Contributory Pension.
- Share‑save Scheme.
- Various health benefits.
- Wellbeing support programmes.
- A range of Group Discounts.
- Cycle to Work Scheme.
- Financial support services.
Additional Information
Mandatory DBS check required. Closing date: 19th May 2026. We may close early if applications are high.
Network Services Technical Assistant employer: Pennon Group Plc
Contact Detail:
Pennon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Services Technical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol Water and the Pennon Group. Understanding their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and IT systems like SAP.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and organisational skills. Share examples of how you've managed multiple tasks or resolved customer issues effectively in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Network Services Technical Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Network Services Technical Assistant role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and administrative prowess!
Show Off Your Communication Skills: Since this role involves handling customer enquiries, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully resolved a customer issue in the past.
Highlight Your IT Savvy: We’re keen on candidates who are comfortable with IT systems, especially if you have experience with SAP or similar platforms. Make sure to mention any relevant tech skills in your application to show us you can hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Pennon Group Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Network Services Technical Assistant. Familiarise yourself with customer service principles and the specific tasks mentioned in the job description, like handling enquiries and managing multiple inboxes.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples that showcase your ability to handle customer queries effectively. Think about times when you resolved issues at first contact or how you managed high volumes of calls while maintaining a friendly tone.
✨Demonstrate Your IT Savvy
Brush up on your knowledge of IT systems, especially if you have experience with SAP or similar platforms. Be ready to discuss how you've used technology to improve efficiency or support colleagues in previous roles.
✨Bring Ideas for Improvement
The job mentions identifying minor process issues and sharing improvement ideas. Come prepared with a couple of suggestions based on your past experiences. This shows initiative and a proactive approach, which will impress the interviewers.