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For Companies At a Glance
- Tasks: Support customer services and manage enquiries while handling calls and data.
- Company: Join Pennon Group Plc, a leader in water services.
- Benefits: Enjoy generous holiday allowance and health benefits.
- Other info: 12-month contract with opportunities for growth in a supportive environment.
- Why this job: Make a difference in customer care and develop your skills.
- Qualifications: Strong customer service skills; IT experience with SAP is a plus.
The predicted salary is between 25000 - 35000 £ per year.
Pennon Group Plc is hiring a Network Services Technical Assistant on a 12-month fixed term contract at Bristol Water. The role involves providing operational and administrative support across various customer-facing services.
Candidates are expected to:
- Manage customer enquiries
- Handle high volumes of calls
- Maintain accurate data across systems
Strong customer service skills are essential, and experience with IT systems like SAP is desirable. The position offers a generous holiday allowance and various health benefits.
Network Services Support & Customer Care Specialist employer: Pennon Group Plc
Contact Detail:
Pennon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Services Support & Customer Care Specialist
✨Tip Number 1
Get to know the company! Research Pennon Group Plc and Bristol Water. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing enquiries and handling calls, think of scenarios where you’ve excelled in customer interactions. We can even role-play some common situations to boost your confidence.
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with systems like SAP if you haven’t already. We can find online resources or tutorials to help you get comfortable with these tools before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you stand out from the crowd.
We think you need these skills to ace Network Services Support & Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience with IT systems like SAP. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Network Services Support & Customer Care Specialist role and how you can contribute to our team at Bristol Water.
Showcase Your Communication Skills: Since this role involves managing customer enquiries and handling calls, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've successfully managed customer enquiries or resolved issues. This will show that you understand the importance of customer care in the role.
✨Familiarise Yourself with IT Systems
Since experience with IT systems like SAP is desirable, take some time to brush up on your knowledge of these systems. If you have used similar software, be ready to discuss how those experiences can translate to the role at Pennon Group Plc.
✨Prepare for High-Volume Call Scenarios
Anticipate questions about handling high volumes of calls. Prepare a few strategies you’ve used in the past to manage stress and maintain quality service during busy periods. This will demonstrate your ability to thrive in a fast-paced environment.
✨Research Pennon Group Plc
Take the time to learn about Pennon Group Plc and Bristol Water. Understanding their values and services will help you tailor your answers and show genuine interest in the company. Plus, it’s a great way to ask insightful questions during the interview!