Network Quality Assurance Technician

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846.

Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.

Our goals?

As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash?

Join our team today.

Role Purpose

The Network Quality Assurance Technician plays a critical role in ensuring the safe, compliant, and high-quality delivery of water network operations across the distribution network.

The role is responsible for monitoring and assuring the performance of delivery partners and contractors, ensuring work is completed to company standards, regulatory requirements, and customer expectations.

The postholder acts as a key link between operational teams, contractors, local authorities, and customers, ensuring that all network activities are delivered safely, efficiently, and in compliance with health, safety, environmental, streetworks, and quality standards.

Key Responsibilities

• Quality & Compliance Assurance
• Inspect and monitor contractor and delivery partner activities across the network.
• Ensure all works comply with company specifications, industry standards, NRSWA requirements, permits, and environmental obligations.
• Identify and address workmanship, compliance, and quality concerns.
• Support the assessment of contractor performance, service levels, and quality standards.
• Ensure adherence to approved methods of work, risk assessments, design instructions, and operational procedures.
• Health, Safety, Environment & Quality (SHEQ)
• Promote and maintain a strong safety culture across all network activities.
• Monitor contractor compliance with SHEQ requirements and company policies.
• Ensure incidents, accidents, near misses, and utility strikes are reported promptly and appropriately.
• Conduct site inspections and risk assessments, implementing suitable control measures where required.
• Identify and mitigate risks to the network, workforce, customers, and stakeholders.
• Network Operations
• Support planned and reactive network activities, including mains isolations and supply interruptions.
• Assist in maintaining network integrity and resilience.
• Contribute to operational planning, traffic management considerations, and delivery scheduling.
• Participate in emergency response activities and operational standby requirements.
• Customer & Stakeholder Management
• Deliver a professional, customer-focused service to both internal and external customers.
• Support the resolution of customer complaints and operational enquiries.
• Build and maintain positive relationships with local authorities, highways teams, contractors, and internal stakeholders.
• Represent the organisation professionally, ensuring company values and reputation are upheld.
• Operational Support & Development
• Support the onboarding and training of new technicians and operational employees.
• Provide technical guidance and support to operational teams where required.
• Contribute to continuous improvement initiatives across network operations.
• Standby & Emergency Response
• Participate in a 24/7 operational standby rota.
• Support response activities during planned and unplanned network incidents.

Essential

• Knowledge, Skills & Experience
• Experience working within water network operations, utilities, or infrastructure environments.
• Strong understanding of water network construction, repair, maintenance, and reinstatement activities.
• Knowledge of Health & Safety legislation and safe systems of work.
• Ability to interpret and apply risk assessments and method statements.
• Experience working with contractors and external partners.
• Strong customer service and stakeholder management skills.
• Good organisational and planning capabilities.
• Effective written and verbal communication skills.
• Competent use of IT systems and mobile working technologies.
• Commercial awareness and understanding of operational performance measures.

Desirable

• Experience coaching or supporting colleagues.
• Knowledge of permitting schemes and streetworks noticing systems.
• Experience using mobile workforce management systems.
• Traffic management planning experience.

Qualifications

Essential

• NRSWA Supervisor Accreditation
• EUSR Water Hygiene
• Utility SHEA

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way.

Together, we will build a culture of belonging, where inclusion is instinctive.

Diversity is our strength and a reflection of our communities.

We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are

• Be Rock Solid
• Build trust and be trusted. Be the one we all look to and can depend on.
• Be You
• We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future
• Embrace change. Drive Progress. Own the challenge.

Bristol Water has been proudly providing an essential public water service to the communities within and surrounding the city of Bristol since 1846.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire.

That's about 1.2m people who have access to our water every day!

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