At a Glance
- Tasks: Read water meters and ensure accurate billing while delivering great customer service.
- Company: Join South West Water, a leader in the UK water sector with a focus on sustainability.
- Benefits: Enjoy generous holidays, health benefits, and ongoing training for career growth.
- Other info: Be part of a diverse team that values inclusion and celebrates uniqueness.
- Why this job: Make a real impact in your community while working outdoors in stunning landscapes.
- Qualifications: Full UK driving licence and confidence in face-to-face customer interactions.
The predicted salary is between 26411 - 26411 £ per year.
Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint and collaborating with partners to plant 300,000 trees, restore peatlands, and support farmers and landowners to improve water quality and wildlife.
We are looking for a Meter Reader based in Exeter. This is a full‑time, permanent role with a salary of £26,411 per annum plus a range of company benefits.
About The Role
As a Meter Reader for South Water, you’ll be out reading customer water meters across our service area to help ensure accurate billing. Your primary area will be the Exeter area and outwards, ideal for partners living within EX1 to EX12.
What You’ll Be Doing
- Accurately record and report water meter readings across our service area
- Deliver great customer service for both Household and Non‑Household customers
- Optimise your time, routes, and mileage – local knowledge helps!
- Complete scheduled and unscheduled meter readings to meet your targets
- Report faulty meters for repair, meters not set up on the system, and suspected meter fraud cases for investigation
- Communicate well with customers and colleagues
- Ensure company van and equipment are all up to date and in good working order
- Prioritise Health and Safety and follow Home Safe guidance & procedures
What We Are Looking For
- A full UK driving licence
- Confidence and experience interacting face‑to‑face with customers
- Ability to deliver targets and goals
- Comfortable with lone working – in all weather conditions
- Basic computer skills for accurately reporting meter readings
What’s In It For You
We offer an excellent range of benefits and support. You will receive ongoing development and training for a long‑term career with us.
Benefits
- Generous holiday allowance plus bank holidays
- A discretionary bonus
- Competitive contributory pension
- Share‑save scheme
- Various health benefits
- Wellbeing support programmes
- Group discounts
- Cycle to Work scheme
- Financial support services
- And plenty more
Closing Date 31st March 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, and we celebrate uniqueness.
Our Core Values
- Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
- Be You – Bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future – Embrace change, drive progress, own the challenge.
We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset. From treatment and maintenance to innovation and improvements, we’re busy every day finding and fixing leaks, unblocking sewers, and moving further in our environmental work, so you can be proud of being part of us.
Meter Reader in Exeter employer: Pennon Group Plc
South West Water is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to sustainability and community engagement, employees enjoy generous benefits, including a competitive pension scheme and wellbeing support, all while working in the beautiful Exeter area. Join us to make a meaningful impact in the water sector and shape your career in a company that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Meter Reader in Exeter
✨Tip Number 1
Get to know the area! Familiarise yourself with Exeter and its surroundings. The better you know the local routes, the more efficient you'll be at reading those meters and hitting your targets.
✨Tip Number 2
Practice your customer service skills. You'll be interacting with customers face-to-face, so being friendly and approachable can make a huge difference. Remember, a smile goes a long way!
✨Tip Number 3
Stay organised! Keep track of your scheduled readings and any repairs needed for faulty meters. A little planning can help you optimise your time and mileage, making your job easier.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to provide safe and reliable water services.
We think you need these skills to ace Meter Reader in Exeter
Some tips for your application 🫡
Show Your Local Knowledge:When applying for the Meter Reader role, let us know about your familiarity with the Exeter area. Mention any local routes or landmarks you know well, as this can really help optimise your time and efficiency on the job.
Highlight Customer Service Skills:Since you'll be interacting face-to-face with customers, make sure to showcase your experience in delivering great customer service. Share examples of how you've handled customer interactions in the past, as this is key for us.
Be Clear and Concise:In your written application, keep things straightforward. Use clear language and avoid jargon. We want to see that you can communicate effectively, which is essential for reporting meter readings accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Area
Familiarise yourself with the Exeter area and its surroundings. Understanding local landmarks and routes will not only help you optimise your time but also show your potential employer that you're proactive and ready to hit the ground running.
✨Customer Service Skills
Brush up on your customer service skills before the interview. Be prepared to discuss how you would handle various customer interactions, especially in challenging situations. Demonstrating your ability to communicate effectively will be key, as this role involves face-to-face interactions.
✨Health and Safety Awareness
Make sure you understand the importance of health and safety procedures, especially when working alone in different weather conditions. Be ready to talk about how you prioritise safety in your work, as this is crucial for the Meter Reader position.
✨Show Your Passion for Sustainability
Since South West Water is focused on a greener future, express your enthusiasm for environmental issues. Share any relevant experiences or ideas you have about sustainability, as this aligns with the company's goals and values.
