At a Glance
- Tasks: Resolve customer issues and deliver outstanding service while collaborating with teams.
- Company: Join Pennon Group Plc, a leader in customer care.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with opportunities to support vulnerable customers.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Pennon Group Plc is seeking a passionate Customer Care Advisor to join our Customer Hub team.
You will resolve complex customer issues, deliver outstanding service, and keep customers informed throughout their journey while collaborating with operational teams to achieve timely resolutions.
You will manage complaints, monitor SLAs, generate updates for management, support vulnerable customers including Priority Services, and maintain accurate records.
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Customer Care & Resolution Specialist employer: Pennon Group Plc
At Pennon Group Plc, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the field of environmental management. Our Bristol location provides unique opportunities for professional growth, supported by flexible working options and comprehensive healthcare benefits, making it an ideal place for passionate individuals to contribute to meaningful water resource projects.
