At a Glance
- Tasks: Support operational teams by managing customer enquiries and coordinating appointments.
- Company: Join Bristol Water, a leader in the UK water sector with a commitment to sustainability.
- Benefits: Competitive salary, generous holiday allowance, flexible benefits, and employee discounts.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Customer service experience, strong organisational skills, and good IT proficiency.
The predicted salary is between 25807 - 25807 £ per year.
Powered by Water, Driven by Purpose. At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and partnering with farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
As a Network Services Technical Assistant, you’ll play an important role in supporting the operational teams that keep our water network running smoothly.
What You’ll Be Doing:
- Responding to customer enquiries via phone and email and supporting first‑stage complaint resolution.
- Managing shared inboxes and work queues to meet response times and service targets.
- Triaging customer applications and raising work orders within company systems.
- Coordinating appointments and supporting scheduling of operational field teams.
- Maintaining accurate data in systems such as SAP and FFA to support operational reporting.
- Liaising with planners, customer service teams and contractors to resolve routine issues.
- Supporting onboarding of new team members and providing guidance on systems and processes.
- Identifying small process improvements to help the team work more efficiently.
What We’re Looking For:
- Experience in a customer service or administrative role within a busy environment.
- Strong organisational skills and attention to detail.
- Confident communicator able to deal with customers and colleagues professionally.
- Good IT skills and experience using business systems (SAP or similar desirable).
- Ability to manage multiple tasks and meet deadlines.
- A proactive, team‑focused approach with a commitment to delivering excellent customer service.
What’s In It For You:
- A competitive salary of £25,907.
- Up to 5% bonus.
- Generous holiday allowance.
- Opportunity to buy or sell annual leave to offer you extra flexibility.
- Free car parking for when you’re in the office.
- Invest in Pennon Group plc through our employee share schemes.
- Support with your wellbeing, and a free, confidential Employee Assistance Programme.
- Flexible benefits scheme.
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more.
- Competitive Contributory Pension scheme.
- And plenty more.
Closing Date: 30th March 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
- Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
- Be You – We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future – Embrace change. Drive progress. Own the challenge.
Bristol Water has been proudly providing an essential public water service to the communities within and surrounding the city of Bristol since 1846. We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire – that’s about 1.2 million people who have access to our water every day.
Network Services Technical Assistant in Bristol employer: Pennon Group Plc
At Bristol Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Network Services Technical Assistant, you'll enjoy a competitive salary, generous holiday allowance, and flexible benefits, all while contributing to our mission of providing essential water services to the community. With opportunities for personal growth and a commitment to employee wellbeing, joining our team means making a meaningful impact in a company dedicated to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Network Services Technical Assistant in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol Water and its values. Understanding their mission and goals will help you connect your skills to what they’re looking for, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service and administration aligns with the role of Network Services Technical Assistant.
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've managed multiple tasks or improved processes in previous roles. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and the company.
We think you need these skills to ace Network Services Technical Assistant in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Network Services Technical Assistant role. Highlight your customer service experience and any relevant IT skills, like using SAP, to show us you’re the perfect fit!
Show Off Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, give examples of how you've managed busy workloads or improved processes in previous roles. This will help us see your potential to thrive in our fast-paced environment.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and personality. We want to know you can communicate effectively with customers and colleagues, so let your unique voice shine through while keeping it respectful.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their commitment to sustainability and community service. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since the role involves responding to customer enquiries and resolving complaints, prepare examples from your past experiences where you successfully handled customer issues. Highlight your communication skills and how you maintained professionalism under pressure.
✨Get Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and meet deadlines. You could even bring a planner or a digital tool you use to keep track of your responsibilities. This shows that you’re proactive and ready to handle the busy environment at Bristol Water.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the onboarding process for new team members or how they identify process improvements. This not only shows your interest but also your eagerness to contribute positively to the team.
