At a Glance
- Tasks: Manage customer requests and data, ensuring smooth operations and timely responses.
- Company: Join Bristol Water, a leader in the UK water sector with a purpose-driven mission.
- Benefits: Competitive salary, flexible holiday options, employee share schemes, and wellness support.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact while working with data and solving complex problems.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
Powered by Water, Driven by Purpose. At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
Do you enjoy problem‑solving, working with data and keeping complex processes running smoothly behind the scenes? If you like variety, collaboration and making a real impact, this could be the role for you. At Bristol Water, we support businesses across the non‑household retail water market, managing the data, transactions and relationships that keep essential services flowing.
We’re now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12‑month fixed term basis. This is a full‑time role working 38 hours per week, Monday to Friday, 9:00am–5:00pm, and includes participation in a standby rota to support service requirements outside of normal working hours. This varied position blends customer interaction, systems, data and operational coordination — ideal for someone who enjoys working across teams and getting things right first time.
What You’ll Be Doing:
- Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
- Monitoring and processing market transactions and data updates with the Market Operator
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met
- Investigating and resolving complex queries across systems and operational teams
- Maintaining accurate property, supply point and billing records, including updates and corrections
- Producing performance reports and supporting continuous improvement of SLAs/OLAs
- Building strong relationships with retailers and acting as a key point of contact
- Participating in the standby rota to support out‑of‑hours requirements
- Supporting wider Customer Hub activity where required
What We’re Looking For:
- Strong IT and systems skills, with confidence working across multiple platforms
- An analytical mindset with experience using data and spreadsheets to solve problems
- Excellent organisation skills and the ability to prioritise workload effectively
- Strong communication skills and a customer‑focused approach
- Ability to investigate issues and drive them through to resolution
- Experience in water, utilities or regulated environments is helpful but not essential
What’s In It For You?
- A competitive salary
- 23 days holiday rising to 27 over 5 years service
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Pennon Perks
- Competitive contributory pension scheme
- And much more
Closing Date: 15th May 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our Core Values:
- Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
- Be You – We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future – Embrace change. Drive Progress. Own the challenge.
Customer Service Advisor – Wholesale & Supply Queries in Bristol employer: Pennon Group Plc
At Bristol Water, we pride ourselves on being a purpose-driven employer that values community and environmental sustainability. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for personal and professional growth. With competitive benefits, including flexible leave options and a focus on wellbeing, joining our team means making a meaningful impact while enjoying a rewarding career in the water sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Wholesale & Supply Queries in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol Water and their mission. Understanding their goals and values will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think about examples from your past experiences that showcase your skills in these areas.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Bristol Water values individuality, so don’t be afraid to be yourself and share what makes you unique.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor – Wholesale & Supply Queries in Bristol
Some tips for your application 🫡
Show Your Passion for Water:When you're writing your application, let your enthusiasm for the water sector shine through! We want to see how much you care about providing essential services and making a positive impact in the community.
Highlight Your Problem-Solving Skills:Since this role involves tackling complex queries, make sure to showcase your analytical mindset. Share examples of how you've used data and systems to solve problems effectively in your previous roles.
Be Organised and Clear:We love a well-structured application! Keep your writing clear and concise, and make sure to highlight your organisational skills. This will show us that you can manage multiple tasks and priorities like a pro.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their commitment to sustainability and community service. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex queries or resolved issues in previous roles. Think about times when you used data or systems to find solutions. This is key for a Customer Service Advisor, so be ready to share specific stories that highlight your analytical mindset.
✨Practice Your Communication
Since strong communication skills are essential, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a customer query, so rehearse clear and concise responses that demonstrate your customer-focused approach.
✨Be Ready to Collaborate
This role involves working across teams, so think about how you've successfully collaborated in the past. Be prepared to discuss how you build relationships with colleagues and retailers, and how you ensure everyone is on the same page to meet service level agreements.
