At a Glance
- Tasks: Support meter reading and wholesale processes to enhance customer experience.
- Company: Join a leading water retailer committed to sustainability and innovation.
- Benefits: Competitive salary, annual bonus, flexible working, and healthcare benefits.
- Other info: Opportunities for ongoing development and a supportive, inclusive culture.
- Why this job: Make a real impact in a role that supports a greener future.
- Qualifications: GCSEs in English and Maths, customer service experience, and Excel skills.
The predicted salary is between 30000 - 40000 € per year.
Powered by Water, Driven by Purpose. A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provides expert advice on water efficiency, leakage, and contingency. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We aim to lower our carbon footprint and partner to plant trees, restore peatlands, and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
We are seeking an Administrator to join our Wholesale and Metering team based in Bournemouth on a full-time permanent basis. You will receive a competitive salary and benefits. This role focuses on supporting meter reading and wholesale processes to enhance the customer experience. You will report to the Wholesale and Metering Team Leader, ensuring systems are up to date and providing feedback and resolutions to customers.
What You’ll Be Doing
- Obtain wholesale feedback, ensure updates to systems are completed, and provide feedback and resolution to customers.
- Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately.
- Maximise the number of meter reads through planning, analysis and reporting.
- Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.
- Resolve issues from incorrect meter readings in a timely and effective manner; liaise with meter read contractors, the billing team and other internal stakeholders to resolve queries.
What We Are Looking For
- Educated to GCSE grade A-C or equivalent in English and Maths.
- Experience in a Billing or Customer Contact setting.
- Experience in using Microsoft Excel.
- Clear and concise communicator.
- Customer awareness including geographical appreciation.
What’s In It For You
We know that the support and commitment of our staff is key to our success, so you will receive opportunities for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Competitive Salary – Based on experience and skills.
- Annual Bonus Scheme – Recognising company performance.
- Pension Scheme – Helping you plan for your future.
- Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible.
- Healthcare Benefits – Access to employee assistance programs.
- Employee Discounts – On various products and services.
- Annual Leave – Take time to recharge with our holiday entitlement.
Additional Information
Closing Date: Friday 15th May 2026. We may close this vacancy early if we receive a high volume of applications. DBS check may be required as part of the onboarding process. Be yourself — we value inclusion and belonging, and celebrate diversity.
Wholesale and Metering Administrator in Bournemouth employer: Pennon Group Plc
At Pennon Water Services, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee development and well-being. Located in Bournemouth, our team enjoys competitive salaries, flexible working options, and a commitment to sustainability, all while contributing to a greener future. Join us to be part of a dynamic company that not only prioritises your career growth but also makes a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale and Metering Administrator in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the water and wastewater sector, especially those at Pennon Water Services. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the role but also in making a positive impact on water efficiency and sustainability.
✨Tip Number 3
Practice your communication skills! As an Administrator, clear and concise communication is key. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Wholesale and Metering Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Wholesale and Metering Administrator role. Highlight any relevant experience in billing or customer contact settings, and don’t forget to showcase your skills in Microsoft Excel!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Pennon Water Services and how your background aligns with our mission of promoting water efficiency and sustainability.
Showcase Your Communication Skills:As a clear and concise communicator, make sure to demonstrate this in your application. Whether it’s through your CV or cover letter, use straightforward language and structure your thoughts logically to reflect your ability to liaise effectively with customers and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Pennon Group Plc
✨Know Your Numbers
Since the role involves meter readings and billing, brush up on your numerical skills. Be prepared to discuss how you’ve used data analysis in previous roles, especially with Microsoft Excel. Show them you can handle numbers confidently!
✨Customer-Centric Mindset
This position is all about enhancing customer experience. Think of examples where you've resolved customer issues effectively. Highlight your communication skills and how you ensure customers feel valued and understood.
✨Research the Company
Familiarise yourself with Pennon Water Services and their commitment to sustainability. Mention specific initiatives they’re involved in, like tree planting or improving water quality. This shows genuine interest and aligns with their values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to investigate issues or coordinate with multiple parties. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
