At a Glance
- Tasks: Be the first point of contact for customers and deliver top-notch service.
- Company: Join Pennon Water Services, a leader in water efficiency and customer care.
- Benefits: Enjoy a competitive salary, 26 days holiday, and flexible benefits.
- Other info: Comprehensive training and career progression opportunities await you.
- Why this job: Make a real difference while helping businesses save on water costs.
- Qualifications: Strong communication skills and a problem-solving mindset are key.
The predicted salary is between 28005 - 28005 £ per year.
Company Overview
Pennon Water Services (trading as Source for Business) is a leading water and wastewater retailer supporting over 150,000 business accounts across the UK. We provide expert advice on water efficiency, leakage and contingency to help customers lower water use and save money.
Position Summary
We are looking for a Customer Service Adviser to join our customer‑focused team on a 12‑month fixed‑term contract, with a salary of £28,005 per annum. The role involves being the first point of contact for customers and delivering high‑quality, professional service.
Key Responsibilities
- Respond to customer enquiries via phone, email and digital channels
- Resolve billing, account and service‑related queries accurately and efficiently
- Provide clear and helpful information, ensuring a positive customer experience
- Investigate and resolve complaints in line with company procedures and service standards
- Accurately update customer records and maintain data quality
- Work collaboratively with internal teams to resolve more complex issues
- Meet individual and team performance targets, including quality and customer satisfaction measures
Desired Qualifications
- Previous experience in customer service or a contact centre environment (desirable but not essential)
- Strong communication skills, both written and verbal
- A calm, professional, and empathetic approach to customer interactions
- Good IT skills and confidence using multiple systems
- Strong problem‑solving ability and attention to detail
- Ability to work well independently and as part of a team
Benefits
- Competitive salary and benefits package
- Comprehensive training and ongoing development
- Opportunities for progression within the Pennon Group
- Supportive and inclusive working environment
- A chance to be part of a business that plays a vital role in delivering essential water services
- 26 days holiday
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers
- Competitive contributory pension scheme
Additional Information
Closing Date: Friday 17th July 2026. We may close this vacancy early if the application volume is high. Please apply as soon as possible. The successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Bournemouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pennon Group Plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pennon Group Plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Adviser in Bournemouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pennon Group Plc.
How to prepare for a job interview at Pennon Group Plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pennon Group Plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pennon Group Plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
